U-Pack

Worked with Upack 2 times between 3 states and their team has great hours and communication at service stations is great. Only issue is getting connected to service stations from the main service agents is often time consuming since the service stations are busy and occupied and cannot take calls quite frequently.

Delivered trailer on time and put it up right away after we unloaded. Easy to deal with good service.

I was so grateful for U-Pack. I saved a lot of money, their communication was great, and it reduced my stress during an already stressful move. There are a lot of scams out there (and I fell victim to one), but the best way is to let U-Pack do it for you. Thanks U-Pack!

I highly recommend U-pack. Very professional. We hired them to move across the country. Very affordable rates. They dropped off the trailers, we packed them and they do all the driving. U-Pack held the trailers until we were ready for them to deliver to our new place. We unloaded and then they came and removed the trailers. You won't find a better deal. Great company

Highly recommend Upack! Friendly drivers. Delivery at original address was easy and on time. Did not charge until they were already in transit. The trailer actually arrived at the destination location before we even closed on the house! Customer service worked with us when our closing date got pushed back (multiple times). All items arrived at the final location un-touched.

Great company with a great service. Prompt and always ready to help! Will use them again

Very amazing service. The dispatchers at both the origin and destination were both very helpful and friendly. The drivers were super friendly, very accommodating and skilled. If I ever move again I will 100% be using U-pack!!

We used Upack twice in the last year. First we used a cube and second a trailer. Both times the move went well. Good communication on both ends. Our items arrived on schedule and in good condition for the most part (our fault for not packing some items well). Make sure if you go with the trailer you spend extra attention to strapping you items down well. Our trailer came with straps which we put to good use.

This is the best, most economical way to move. It is also the best option for those people who want to load and unload at their own pace. You can take more time to load since you are not as bound to a strict schedule as you may be with a full service company. The trailers are very spacious too. Over 8 ft. wide and around 9 ft. tall!!

This is our second time using U-Pack for a DITY military move. They make it so easy and were so accommodating to all our needs! Not only that, they are super affordable! U-Pack is also available in small towns and pickup and deliver where other companies won't. I know we will count on them for our next move!

Great communication. Timely delivery and pick up of container.

We had a great experience with a upack

Pros;
Nice affordable company. Works great for military Do It Yourself Moves (DITY) aka PPMs. Make sure to inform them of this when you set up the trailer so you receive your weight tickets. Customer service is pretty decent and good at keeping you updated on the status of where the trailer is located too. Drivers were respectable people and walked you through how everything works on the trailer should you need it. They even worked with you on where it could and couldn't be parked just in case for safe loading and unloading.

Cons;
I only had problems on the initial moving end. No one called me to tell me when my trailer would arrive. Nor could they give me an estimated time. It took nearly until 800pm for it to arrive and I was down a day to pack it due to this. The customer service when I called wasn't very polite either. It also took them around 800pm for it to get picked up too.

End result: I would recommend this company. Just make sure you read up on if you need the trailer or if their cubes work better for you. The customer service over all towards the end was very helpful and extremely respectable. Overall a great company when you need them. Small matters aside I would still do business again with them if I ever need to.

Thank you again to all the Staff of Upack for working diligently with me and helping me out whenever I had a problem with anything. Everything got here in one piece from KY to GA.

The trailer leaked at some point and some of our belongings got wet. Nothing was really damaged but having a trailer that is used to move personal household belongings that is not leak free is frustrating.

Overbooked UPack containers and instead we had to load everything into an ABF Freight trailer. It was frustrating because I arrived without a lock, went out to buy said lock, and instead of calling to tell me I wouldn't need one because they had no containers, I arrive and am told he looked after I left and saw there were no containers. But in the end he made it right and everything arrived from GA to CO in one piece!

It's alright

Cannot comment about the 28ft trailer but my Relocube experience has been less than pleasing. Feel free to use ABF (in the CSRA region) as long as you're willing your belongings to be dragged onto your driveway and dropped on/off a tow truck. There is no forklift for the Beech Island ABF facility and so do not expect one. Hopefully PODS in the area can provide better customer service than ABF.