Epic Mountain Express / Colorado Mountain Express CME

Used their private car service during COVID and it was worth it. It was nice being able to mellow out for a bit in a quiet, smooth ride and finish my movie from the flight in. Will use them again.

Update: Used them again and it was perfect. Wouldnt go any other way from the Vail airport.

Paid $70 to go from Eagle Airport to Vail. I specified to have the passenger seat up front due to motion sickness on the highway. They said I couldn’t because the driver had items in that seat, but that I could have one of the seats in the first row in the back instead where I could look out the front 👍🏼 Okay, good enough. Then when I asked if someone would help with bags the front desk lady screwed up her face like I was asking for something ridiculous. She made it seem like she would have to ask the driver to do me the favor of helping me.

I sat and waited where she indicated and no one came to get me from the waiting area to load up. Finally, getting worried, I went to the desk and they said yes I could load up (I think they had forgotten me) and led me out with my bags — I was the last to arrive and of course all the seats were full except the very very back. Uh oh. I let my driver know what happened and instead of being helpful and apologetic he was annoyed at me because he had to move his “fragile” item from the front seat — which turned out to be a very large plastic bag full of loose coins.

To top it off I was the last person to drop off so after waiting 45 minutes for the shuttle, then 45 minutes to get to vail and 45 minutes for all the drop offs, it was about 2 hours (for a 45 minute drive).

Do not use!!!!! Not only are they the most overpriced but they made us wait for another airline to pick up one passenger before we could leave. So annoying. They failed to mention this when we paid $500+ for a van for a 30 minute ride. And the flight was DELAYED on top of it. Lovely!!!!

Our ride from EGE to Vail was great. Driver was very nice. Unfortunately our ride from Vail back to EGE never showed up to pick us up. I called and sat in hold for 25 minutes for someone to tell me that they could not locate the driver and was asked if I had any other way to get there. That is HORRIBLE customer service. Very disappointed in this company and their response to an issue that was there’s not mine.

Better options available. They force to you to wait on other folks and make a bunch of stops.