Holiday Inn Express & Suites Charleston-Kanawha City, an IHG Hotel

I'm not normally one to leave reviews however the experience I had this morning after alot of snow fell and the plow driver left a good amount of snow behind my car and I probably wouldn't have been able to get out the maintenance man had actually shoveled out from behind my car going above and beyond what I ever expected for anybody. I was traveling back home from a service visit and it felt so nice to been felt like family where the staff cares about there guests. The renovation was really nice. Rooms where comfortable and fantastic.

Rooms were very clean and neat. Towels were very soft, not like the ones you usually get that have been washed so many times they are rough! Nice breakfast as well. Front desk was very nice and helpful. Large tv's in the room. Will definitely stay here again if I have need to be in the area.

Staff was extremely helpful and accommodating. I'm staying for a business trip and something went wrong with scheduling and my room was booked the night before I arrived. Though corporate said that my room cannot be changed and I would still be charged, the local staff gave me a huge discount on another for the night. Great experience geliven the circumstances.

I stayed for two nights and got two restful sleeps and two hot showers. The room was clean and the staff was friendly. Only issue is the location as there are numerous empty restaurant spaces, but even with that there is a Bob Evans, McDonalds and Subway just by walking across the parking lot or the street. I would stay here again in the future.

Very pleased with this hotel, we actually stayed at the adjacent hotel the weekend before (Country Inn) and would never stay there again. We canceled our return hotel there to book this Holiday Inn Express and it was THE BEST decision. These rooms were very clean and we all felt so much more comfortable (the other place was a musty smell and the dog room smelled so bad of wet dog). We bring pool swatches with us and Holiday Inn pool hit all it’s markers of chemicals. The mattresses were very nice, showers clean and bright. They even had Dove soap for shampoo, conditioner and body wash in large containers in the shower. I like that because it’s better for the planet then the small plastic ones.

The only things that were noticed: there was no soap by the sink in any of our three rooms or towels. We all realized that maybe why they didn’t have them is because maybe people had been stealing them? They were large Dove soap containers as well and were nice. I don’t understand why people take those things. The towels weren’t that big of a deal for us (although at breakfast next morning, a lady was extremely upset by this because she got in late and didn’t want to come down).

I think they invested in the right things first and will slowly increase their towels. I have confidence in this hotel for next time we stay to have their towels out. None of the “issues” we had were things that would defer us. Especially in comparison to the adjacent hotel… this is an excellent hotel which is why we switched because the Country Inn did not make a good impression on us.

Only complaint was the rooms around us were slamming their doors all night… so not a complaint of the actual hotel, but just noise complaint of the people.

The coffee was good and the biscuits and gravy. After we left they wiped the tables and were very friendly.

Will stay here again when traveling.

Nice bed that slept well. Room was nice and clean. Staff was helpful and kind. They have a pool indoors and a workout room. Close to places to eat. They serve breakfast that was really good.

I stayed here for two nights and had nothing but a good experience. The rooms were very nice. The breakfast was good. There were no issues with the Wi-Fi. Anything I needed, they took care of. It's probably the best stop in Charleston.

Stayed here with our family of four and had a pleasant time. The staff in the evening and morning were super friendly and helpful, despite being pretty busy. Breakfast was all that you expect from a HIE. The kids had fun in the pool. The highest in the back of the property was less loud than I expected, but it is there. Overall, I would start here again.

I recently stayed here for almost 2 weeks while my sister was in CAMC hospital, which was a great location cause it was just minutes away. The staff was very friendly and would ask about my sister often, rooms was very clean and breakfast was fantastic!! I highly recommend this place, and when my sister and I go back for follow-up treatments or if any other time I need to stay somewhere again this will be the place I will stay. I want to thank all of the staff for being so kind and accommodating during this difficult time when my sister was so very ill ❤

You definitely must stay here, the rooms were fantastic. They were very clean and we definitely wanted to take the bed home with us.

I like this place because it has truck parking right off the highway, there's a couple restaurants fast food places convenience stores in other hotels literally right next door. As for how nice the hotel actually is it's okay but it's going to be nicer cuz they're remodeling. The room I had seemed nice clean and relatively new. The staff there is nice but I really didn't need him for anything because I had everything I needed in. My room. This time around I didn't use the pool but the pool and gym there all clean and nice.

This place is amazing!! Staff is behind wonderful. Rooms are clean. Breakfast is great. Right off the highway. Pool and hot tub. Pet friendly. Reasonable priced for a week night.

Cleanest Hotel I’ve stayed in my whole trip!! Walked into my room it was super clean and smelled good! Beds were comfy Bathroom cleaned no hair or nastiness.Breakfast was delicious and Hot. Mark at front desk along with other staff members were very welcoming. This hotel is a must stay if you are passing by. I would give this hotel a 10

I stay at this Holiday Inn Express two overnights a week every week. The staff is always friendly, and willing to help. The rooms are always clean and comfortable. I've eaten breakfast one time here, I'm normally gone by 5:30 am, but when I did eat breakfast it was very good. Eggs, sausage and your choice of biscuits and gravy, or both if you're really hungry.

Staff was AMAZING! Kim & curt aybthe front desk were awesome! They joked around with my children like they were family ( & that's a huge plus). The entire staff treated us like family. The dryer went out on my friend so they let her use their huge dryer in the back & the house keeper offered to hold her 6 month old while she switched out her laundry load. It was clean & the beds were so comfy. Unfortunately, we were able to eat their breakfast bar but we're planning another stay there soon. Plus, the hotel was walking distance to restaurants, gas stations, & a family dollar. I highly recommend!

I stayed here for two days.The free breakfast and pool was just the good beginnings. I want to especially mention the wonderful staff. Kurt Bennett was a wonderful desk attendant. In the wee hours of 3am, I couldn't sleep and came down to the lobby to see if I could watch some TV as my room guests were sleeping and I couldn't watch TV in the room. He accommodated my request with TV in the lounge area. Then I told him I couldn't call home because my phone wasn't working right and he said he'd try to help me fix it. He was most helpful in all areas I needed. You have a great employee in him. The day attendant and Sandra were both nice, kind and helpful and went out of their way to help with the pool and things to do. The housekeeping staff helped with extra towels and cleaning. You all made my stay great. I would highly recommend you all.

Super impressed. Very clean . Great food for breakfast. Kids loved the pancake machine. Staff was friendly and accommodating. We will definitely use this hotel every time we pass through. Thanks again. Looking forward to future stays!

Easy to find and located in a quiet area. Pool was clean and well maintained. Rooms were clean and well cared for. The breakfast provided was hot,fresh, and had a good selection of items. We were very pleased with our stay here.

The staff is amazing! So helpful and accommodating as we were traveling through late at night with small children. The whole hotel is clean and fresh feeling. Breakfast has many options some hot and was well stocked. Great little place to stay while traveling through the mountains!

Trevor was beyond exceptional! Went above and beyond. Had serious issues with reservations with the hotel next door. Walked in and asked if any rooms were available. Got us all situated and was very pleased overall. As well as Trevor communicated and handled everything I thought he was management.