U-Haul Moving & Storage of Cool Springs

I must say my experience with everyone I came in contact with at this UHAUL location was exceptional. Between making multiple changes to my storage unit account when I reserved the wrong size, and taking care of my truck rental pick up and return, Robert, Andy and Tyler (I hope I got all their names right) were very professional, helpful and courteous. Thank you!

Ken Farley

I have dealt with four members of the staff here and they have all been great. Friendly, knowledgeable, helpful and quick. It’s nice that there are people around the units all the time too.

Brandon and his team were very helpful. Upon returning my trailer after driving across the country, there were issues with my running board and brake lights. When I arrived, they were busy, but Brandon took the time and care needed to get the issue fixed. He not only fixed it, but he actually improved upon the previous work done on my lights and trailer connection. I appreciate him, his knowledge, and willingness to help.

Eddie and Robert went above and behind to make sure my truck rental rent as smooth and seamless as possible! Good customer service is hard to find! A1 service! Will be getting my tucks here in the future!

I've rented U-Haul over 15 times, and never have I been so pleased with the service as I am with the team at the Brentwood location. Initially, I chose a truck that was too small, but upon calling them to switch to a larger one, they promptly grasped my situation and accommodated my request, making my experience significantly smoother. I expected the usual unfriendly response, such as "You need to reserve in advance," or "We have nothing available for you," but the woman at the front desk was very friendly, polite and went above and beyond to assist us.

A solid 5 stars for the exceptional service at this location!

I've had a great experience getting moving supplies and help from this location, particularly from Robert, who actually gave me some used moving blankets that couldn't be resold when I stopped in a few weeks back. Thanks Robert, and keep up the great work.

Very good experience, equipment for the job done and workers were quick and courteous. Rates were good, and when I had to extend my rental, the process was easy.

Went there to get a trailer. They were able to change it from a utility trailer to a covered trailer on the spot. In and out in 15 minutes. Great customer experience.

This is a very professional group of people and this location is excellent. Organization and a great staff go a long way!

We rent a truck a bunch of times every fall for Franklin band, and they are always extremely nice and accommodating. I have really appreciated the staff doing everything they can to get is what we need. A+

The best experience with uHaul I have ever had! Brandon was amazing at fixing and hooking up my trailer lights, and Alex was so helpful installing and getting everything set up. Even being busy they still were super helpful and got us all set up to go!

Top Notch Service. Top Notch Equipment. When talking with Delaney, I explained that I would be moving by myself and that I would need to finish cleaning my apartment before returning with the truck to have the car transport connected; she wisely suggested an extra day. This saved me. I rented a 15 foot truck with a car transport. Giant mirrors made me feel very comfortable. I found 60 MPH while pulling a car was a comfortable speed. I also rented a larger appliance dolly for moving heavy furniture by myself down stairs. There were no hidden fees or taxes. Highly Recommend!

Robert Williams was a pleasure to work with. Great attitude. Timely service. Quick and efficient. 5 Stars for Robert.

These guys are always great, fast and friendly. If you can order in advance it will speed up your pickup. This place is always busy and the parking lot kinda sucks but their storage is clean and climate controlled, trucks and trailers always in good condition and they have decent prices on all their packing supplies you might need.

Aubrey Reese is the best! She is a hard working excellent person who helped me get two propane tanks refilled. She's the kind of person that makes you glad you chose this particular UHaul location. I will return.

Johnathan(? Not sure if I spelled that right) went above and beyond to help me prepare an item I am shipping. Everyone there was professional and a pleasure to meet. I had spent all morning looking for a box to ship heavy electronics and they helped me find a box and even helped package it in less than 5 minutes! Overall one of, if not the best customer service experiences I’ve ever had. Would 100% recommend.

I don't generally write reviews on Uhaul, and honestly, most of them likely would have been negative. However, this is related to hitch wiring on my Honda Odyssey. I've had some issues with the wiring not working properly on a variety of trailers (i.e. likely not an issue with the trailer but with my wiring).

I pulled up to this location, after calling to confirm there was availability to look at my van. Michael was the first person I spoke with. He was extremely helpful and professional and jumped right in to looking at the situation. Aaron also jumped in to help out - also very courteous and professional. Brandon seemed to be the most experienced / knowledgeable, particularly with respect to wiring on a Honda Odyssey. So, it didn't take all three guys, but I think they partly just weren't all that slammed, yet. In any case, the issue turned out to be a bad "box" that was part of the original wiring kit that was not purchased from Uhaul. They sold me a new one for $40 and installed it for only $6! Needless to say, I was very pleased with these guys and would have no problems recommending them to anyone. In addition, the new wiring kit now has LED's to show what's working and what isn't and they also added an inline fuse to protect the setup, which had not been done on the original install.

All of this was after my in-laws took the van to a local GM dealership in small-town America to resolve the issue...to no avail. They just wasted money and still didn't have anything resolved.

Brandon, Michael, and Aaron took great care of me, were extremely polite in the process, and were very professional! Thanks, guys!

Propane service was fast, friendly, and reasonably priced. Long RV's (over 28') might have trouble getting in and out, but pulling my 20' trailer I managed to navigate the parking lot just fine.

I had ordered a trailer hitch to install on my Honda pilot, only to find out that all of that well but nuts had rusted very badly. After spending a lot of time and effort on my part to try and get the bolts to screw in, I called up U-Haul and spoke to Brandon. He did an excellent job installing my trailer hitch by removing all of the rusted nuts and did an awesome job for an unbeatable price

Very kind staff and very helpful during my truck rental. The cabin of the truck was very clean and pickup was easy