Staples

John Grisham was there today buying an obscene amount of cheap Bic pens. Armloads of pens. Bucketfuls of pens. Cascades of pens. I asked him, "so you doing some writing this weekend?" He said, "No, I like to give these away to deserving strangers" and began stuffing the pens into his handsome,oversized, many-pocketed fishing vest. A few spilled out on to the floor. I reached down to help him regather. "Can I have one then?" Snatching the stray pens he whispered "no" and rushed out to his expensive electric car.

I was completely WOWED by the customer service I received from Ashana Shakya (in the printing department) to the point I asked for her card. She listened to what I wanted to accomplish, had several great/clever suggestions on how I could do what I wanted and then got it done quickly. All with a very pleasant, calm demeanor. It was evident she knew her job inside and out and easily helped another employee without missing a beat. I would give more than 5 stars if that was an option.

Went there to do a print job from an email attachment, using a self-service printer. Instructions were clear, procedure was straightforward, and no human interaction required. Quality output.

This is a review for the passport photo experience ONLY. I mean I printed a few sheets and it went okay but I want to single out the passport photos.

The guy they have there is great. Conscientious, calm, and very willing to work with you. Patient too. It was a real nightmare of a time going back and forth to fedex office, CVS (unspeakable horror), and finally to Staples.

Really if you want good passport photos and want to make sure you don’t look horribly blurry I recommend coming here. Don’t know how the other workers are but the man who served me was great. Beard, big arms, ex military.

Wonderful experience. Sales rep Rebecca was extra helpful and very patient in dealing with my print job. She listened to my needs and showed great customer service. She has business for now on.

Armonie SAVED the day. We went in this morning needing marketing collateral printed on short notice and he hooked us up. He made it so easy for us, made our experience the best. If his boss is reading this you have a true customer service genius on your hands!

Just purchased an office chair and the team in the store was kind, helpful, and efficient. Thein-store chair selection was better than I’d hoped for. Price was reasonable, too. What more can you ask for!? Thanks Staples team!

Had an amazing experience working with La'Tisha at the copy center. She spent a lot of time helping us out and making sure our order was perfect. This was for our wedding programs so it meant a lot to us! Staples is lucky to have her!

I am posting this review to respond to the criticism put forth by Yuntian G. Although I will try to shed some light on some pricing policies, this narrative response is simply my commentary, and it does not reflect the opinions of Staples in any official capacity. Any errors are mine and mine alone.

First, Yuntian G., I apologize if you had a confusing and disrespectful experience with Print & Marketing. I try to provide excellent customer service. However, I am human and sometimes miss the mark.

Anyhow, I feel that I inadequately explained some of the pricing policies of Print & Marketing. Any print job, a blueprint or otherwise, will incur an express or rush fee, if the job needs to be completed in under 24 hours.

I realize the pricing structures can, at times, cause confusion. The express/rush fee itself typically guarantees a turn-time of 1 hour.

As a hypothetical, if a customer needs to have a project completed within 12 hours, then the customer must still pay an express fee. However, customers who drop off their projects, and do not need a quick turn time, typically receive their projects no later than 24 hours from placement of order(s). In this case, the customer is exempt from rush fees (as they are irrelevant). At times, we can get print jobs back to customers who had opted for the 24 hour service much sooner, but we make no guarantees, as this is dependent on a number of factors including, but not limited, to production volume, staffing levels, and so forth.

To put it simply, it is the timeline for completion, not the nature of the project itself, which will trigger (or not trigger) a rush fee. Likewise, some jobs are too big or too complex for a rush. I try to be as explicit as possible about rush fees, so that customers can choose whether or not they wish to opt for a quicker, but more expensive service.

Again, Yuntian G., I apologize if you felt I was boasting about my PhD degree. For I am simply a PhD student, and I sometimes mention that I am in grad school to try to convey interest in and sympathy for other grad students who often must complete projects on tight budgets and tight timelines. Again, I am imperfect, and I apologize if you felt that I was either boastful or dismissive.

As far as the statement, "Note he took a noticeably adequate amount of time what [sic.] I gave him very explicit instructions on size and type of blueprints I wanted," is not something I wish to dispute. Nevertheless, I still have to determine the true size of a document or if the underlying aspect ratio of a document will scale to a particular size. For example, I can't turn one aspect ratio into another aspect ratio--just some simple geometry. Additionally, some blueprints, and most academic posters, include a number of layers.The underlying data that constitute these layers typically require flattening, so to speak, and what might appear a simple task can grow somewhat complex (such as my run on sentences, just kidding). However, flattening data typically has no bearing on scalability. Yet, if a particular layer includes low quality data--or low dpi images, tables, and the like--then I try to alert a customer to this before I print anything that may include elements that will result in a pixelated or otherwise problematic document.

TL;DR: This post is much longer than I originally intended. Yet, if you, Yuntian G, were to stop by this week, I would offer you my sincerest apologies. Also, I hope this post offered some clarity, not just more confusion.

This Staples has the BEST customer service. Nina and Jordan were awesome and super helpful, and then Kenny spent almost a 1/2 hour helping me out as well. 10/10, will always go to this staples :)

The staff at the copy center have been extremely helpful, despite being understaffed and overworked. I find the staff at the store to also be helpful and easy to talk to. I don't usually write reviews of businesses, but felt the staff at this Staples deserved some credit.

Clean store, helpful employees! One gentleman overheard my husband and myself doing our playful "bickering" that we do. He came over to tell us how funny he found us, and we had a good laugh with him about it. That certainly brightened my afternoon; I really appreciate it when people recognize how funny I am. 💁

It certainly doesn't hurt that they are right next door to Gearhart's either... 👀😆 Errands are *so* rough, amirite? Better go treat myself to the best chocolate ever while I wait for the lovely people at Staples to laminate my papers. 🤷

Today, we shopped at our local Staples store in Shopper's World in Charlottesville. Tyler helped us immensely, going above and beyond to make sure we found what we were looking for. He was patient and courteous with us. I have always found the staff at both Charlottesville locations to be very helpful and friendly.

Brian was extremely helpful in picking out a gaming chair for my son. Patient, good humored, and carried the large heavy box out to my car after checkout.

Outstanding service in the package mailing department. Great recommendations, saved me money and got the job done.

Everything we’ve ordered has always been great Tim is always helpful with any pick ups

The staff are friendly and helpful. The shelves are well stocked with a variety of products. The bathroom was clean.

They always have what I need in stock. Great customer service.

I'm seriously impressed with the staff at the Copy Center. No matter what hour it is, and who is on the clock, the service is always exceptional and they are very helpful.

The customer service was great and everyone is helpful without being pushy. I will return.