American Wood Vents

We recently remodeled our home. One of the final hurdles to completing the project was the search for the perfect vent. We knew it needed to be custom-made but did not know where to start. The team at America Wood Vents made the process so easy. Gil was available to answer all of our questions and patiently walked us through getting the perfect measurement. The vent arrived quickly and was well protected in wrapping. The fit is perfect! We are delighted with our experience and the final product.

I just received my order and it was a really great experience from start to finish. We moved into our house in December and came to find that one of the wooden vent covers (not from this company) was falling apart. I wasn’t around when the floors were originally done so searched Google for a replacement expecting not to find a perfect match but hoping to at least just cover the gaping hole so my kids wouldn’t stick stuff down it! I found American Wood Vents and entered the specs into the website - I did something incorrectly which they immediately caught and called me to fix/clarify. Quality is excellent and it took just a few weeks to arrive. I didn’t know the stain color but I took my best guess based on the paint cans the previous owners of our home left behind and it’s almost a perfect match. American Wood Vents offered for me to send a sample of the previous vent for a perfect color match but I’m really happy with how close it is so will just keep as is. Thanks for a great experience. Highly recommend.

Turned out better than I expected. Would buy again.

Great experience with American Wood Vents. Very good customer service and quality.

antiquated order system but after working out the rough spots they made a fantastic custom vent that fit perfectly at a great price.

7 weeks later and we have no vent.

We ordered a custom return vent. They quoted a 4 week delivery time. They did not deliver in 4 weeks. Each week after this delay we called and they claimed it would be "next week". Each week was a lie; we never received our vent.

After 3 additional weeks (7 weeks from time of order) they canceled our order inexplicably claiming we requested cancelation. We did no such thing.

We have been advised to open litigation with the company. Avoid doing business with them at all costs.

We had a vent cover that was supposed to be delivered by mid March. Each week they told us it’s going to deliver next week. After weeks of stalling us and giving us false promises they just cancelled our order (more than a month after its promised delivery date). To make it worse they claimed that we requested the cancellation. Zero accountability and terrible customer service! Stay away