Firestone Complete Auto Care

Brent and his employees do 5 star job. Customer service and work are outstanding. Got us in and out promptly and did his best to help with financing options.

Recently had my car serviced, replaced all the tires, and a engine tune up and oil change, all work was done really well, and the staff was really nice :)

They’ve always been honest with me and honored timelines. Once, when an issue happened while the work happened on their watch, even though it was a week later, they fixed it for no charge and took ownership.

Keith Dilley is an awesome ! I could not figure out why my suspension was popping and he gotter done Update. You went and totally redeemed yourself! Showed up for my rescheduled appointment. 15 minutes early in and out in 30 minutes with a full alignment. Can’t beat it. Happy now ! -Old review Not real happy scheduled a 1 o’clock appointment two days in advance for an alignment. When I showed up right at 1 o’clock the gentleman tells me that they sold the work to technicians this morning and it was going to be a while before they could get me in. I don’t see what the purpose of scheduling an appointment is if they can’t stand behind it or at the very least call me and say hey we’re having problems today it’s not gonna be a good time. Customer service has went down the toilet everywhere. Things aren’t perfect but what you do have in your control is communication. Been to this store before with good Results. will update.

They got me in same day, repaired quickly and perfectly, and the lady at the desk (i wish i knew her name!) is friendly and made the whole process so smooth. The price is a bit high, but with the guaranteed workand fast friendly service, its worth it!

They are always fast with the front end alignment service they offer.

RJ and Mark were exceptional. Had flat on a road trip— took care of the tire, unpacking and repacking our car to get to spare. Even offered to walk our dogs if we needed to leave. That was not necessary, however. Our next tires will b Firestone.

Had a great experience here! Brought my car in on Thursday for a free break check and they were able to tell me what I needed done. Makayla was super helpful and friendly! Very nice staff all around. While recommend for all your car needs!

Hours of operation. Responsive to our situation. Brent went above and beyond to keep us informed.

Larry did an amazing job working my car in for additional service. We continue to return to this location because of his skill.

I feel they are fair with the prices. I also like that they have coupons available for discounts

Hello, since I moved to Indianapolis,IN and found the Firestone in Brownsburg, I’ve only ever got my car work done at this location for many reasons. The main reason being the thorough, quality work of the employees. Yesterday I was reminded once again why the Brownsburg Firestone is superior and why I will choose this location over others. Due to a time crunch, I was in a different part of town and decided to get an alignment check at another Firestone. This location was unable to get the specs of the alignment in green and stated we needed to order parts and complete some maintenance work before they could align our vehicle as several alignment readings showed in the red. This is our only vehicle for my family and car work isn’t cheap. We got a second opinion at our usual Brownsburg Firestone. The Brownsburg team was able to align our vehicle to where all was in the green again and went above and beyond with inspection and stated no concerns for the replacement of the alignment parts. I called the Brownsburg store to personally thank the manager and was informed that Howard performed our alignment. I want Howard to understand how his performance and skill saved me a lot of stress and set backs financially. Excellent, honest work matters. Thank you Howard!

An eventful road trip... Get a flat tire...Makayla was extremely patient and helpful when I called ahead to be sure the location had our tires. They worked us in to get us back on the road expeditiously! High fives to the team! Thank you for taking care of our vehicle and being a part of a memorable weekend vacation!

The service people were very helpful and helped resolve my issue. I would recommend this location to anyone.

Realized I had a good sized screw in my tire at 5:15 on Saturday as I was leaving work. I made it to the Firestone store with 20 minutes before closing. I figured they wouldn’t have time to get it done and was prepared to make an appointment for Monday.

Not the case!!! They got me right in, replaced the tire and got me on my way by 6pm. Very impressed!!!! Thank you for your fast service.

I am always treated with respect and kindness. I am never pressured.

Very friendly staff and the mechanics in my opinion are very trustworthy.

I called on Monday because I had what I thought was a slow leak in my tire. I was able to make an appt for my day off (the day before Thanksgiving!) For Wednesday. The staff were all super friendly even though the store was busy and the phones were ringing nonstop! They even fixed my tsp sensors that another store had put back incorrectly, the whole visit took less than an hour even with the tire needing a patch. Highly recommend the level of professionalism, efficiency, and friendliness of this store. Thank you for great service!

I would like to personally thank Mr. DEAN for ensuring quality and care was given to my truck in such a short time. I had no appointment, but needed new tires. He invited me to the shop asap and he ordered my tire set immediately after my arrival. I am so thankful. Because of his swift service I will be able to have safe travels with my newborn baby. I love Firestone. I've been a member for years!

Fantastic service!!! Our car broke down on the interstate near Brownsburg. We called Firestone and they referred us to a towing company. The employees at Firestone were extremely kind and helpful. They went above and beyond to make us and our dog feel comfortable while we waited to have our car repaired. They even allowed us to store our harp in their facility so that it didn't get ruined while sitting in the car. They found the problem immediately, called around town for the parts, and then fixed our car quickly. The repair costs were reasonable and what we had expected. The mechanic had 20 years experience and diagnosed the problem within a short amount of time.Please don't take the bad reviews seriously. This really is a great place to get your car worked on.