Dillard's

Micheal was such a sweet heart. I was just simply browsing, looking at some Chanel perfumes. I mistook a display for “try me” and he rushed to give me a sample smell of them all. Super kind, super helpful!🫂

It was wonderful to be in a real department store. Nice atmosphere. Helpful people. This is the closest Dillards to our home since the one in our city was closed, but very much worth the drive. Great place to shop!

I was needing an outfit for an upcoming job interview and Liz in the women’s clothing department was so helpful and kind. I am very pleased with the style and fit of the clothing I purchased.

Zerin in fragrance knocked it out of the park when showing me scents. Fantastic customer service and spot on with selecting perfume. Will definitely make her my go to for fragrance

I kept telling my dad, hey can you get me and Mom some perfume like you got us last year for Christmas? He said he didn't know what I was talking about, because Mom was the one who picked them out and wrapped them from him... Lol so we decided to go shop for Christmas gifts for ourselves, from him.. I found mines ! Fun day. I love how this perfume looks, so cute and little different ones. But can't use them till I unwrap it on Christmas ❄🤍🥲

Very pleased with the wide selection of formalwear. Associates were pleasant and of great help in finding the right dress for my daughter's wedding.

Heather did a great job helping me get the right pants.

Shopping for a funeral dress and the salesperson was so kind and helpful. It made a hard task much easier.

Heather in the men’s department is exceptionally amazing. She first helped me a year ago with finding a great suit for an event, where she was enthusiastic, intelligent with her recommendations, and was so genuine that I left in a better mood.

As I finished holiday shopping one year later (now), she helped me check out my items. She immediately remembered me and the conversations we had a year prior. She shows true kindness and compassion, and is a great employee that I am happy to return to.

I went to this location because they have a good selection of ladies dresses.
I was lucky to meet Jackie.
She is an exceptional salesperson with amazing customer service. She made great suggestions and went out of her way to give me options for wedding attire.
I also had a great experience with the young lady in the shoe department.

Great service in the men’s shoe department heather(?) was great

We went homecoming dress shopping here for my daughter. The dresses were well laid out and the employees were friendly and kind, even though they were swamped. The dressing rooms were clean and I was amazed at how often the discarded dresses were put back on the racks over the time that we were there. Great job!

Maddy/Maddie was awesome very helpful needs a raise for sure.

Memory is the most caring and professional representative at this Dillards. All the staff is exceptional however. I was helped a month or so ago by Memory and I meant to share my experience then. I was again reminded of how awesome Memory was as I witnessed her go over and beyond for another customer as I was waiting in line. I’ve always had great customer service at this Dillards in Zona Rosa. I just wanted to give her a shout out so she knows her efforts are appreciated. Oh and give that Lady a raise.

Bedding dept has a fantastic selection for every want or need. He needs a bed spread that will not affect his allergies. Clerk was able to provide a large selection. Not only did he think it was beautiful, but while it was resting on counter behind clerk at check out it became necessary for clerk to advise lady that it is already sold as she wanted that same item. With their in depth inventory her selection was filled also.

Dillard’s beat out 5 other retailers for this sale at their Zona Rosa location.

And it was very comforting to see an off duty KCPD officer actively walking through the store, especially as he spoke to us in a friendly manner.

I have shopped brick and mortar stores all over KC Metro from Independence Ctr to Oak Park Mall for many years starting in 1973 and have seen many changes.
I will give this Dillard’s 5 gold stars for convenient covered parking, excellent in depth inventory, very nice knowledgeable clerks with a fantastic inventory to back them up. Because Kansas City has more Highway miles than any major city I have visited I see no reason not to give yourself the ‘Royal Treatment’ and visit Dillard’s Zona Rosa!

Hope to see you soon.

I am not now nor have I been an employee of Dillard’s or Zona Rosa.

Absolutely amazing. I bought my prom dress here just today. I am a plus sized girl, so finding actual prom-like dresses in my size is hard, but I found SEVERAL with ease and the lady who helped me was so amazing! Despite being busy she did her absolute best to help me. I wish I could remember her name, but I do definitely recommend here for prom dresses

We were shopping for several specific items (including liquor carafes) and the sales staff was so very, very helpful!! Offered to call other stores and in one case even recommended a non-Dillard store for an item they did not stock. Not at all stuffy (although a very classy store) like the old Dillards.

I haven't been to a dillards since I was a child. Now, as an adult, I can see how easy it is to spend hours there.

More people should shop here. Being in this store brings me back to shopping at Metro North. I do wish they had better sales, but it's still not terrible. I prefer to buy quality items and not have to replace clothes and shoes as frequently as discount stores. This store is clean and comfortable and dressing rooms are spacious. Restrooms are clean.

We had a really fun time shopping here. Their sale weekends and holiday sales make the experience even better. The associates working in the lingerie department are very nice and helpful. We ended up getting a lot more pieces. ..as they were so attentive and assisted us in finding additional sizes and coordinating pieces!