SmartStop Self Storage

Today, I went in to make a payment, and the sign said they would be back soon, there was a number on that sign that you could call if you needed help that instant, well I called that number, and Jay answered, and told me he would be back in less than 3 minutes, he arrives back, and the customer service he gave was phenomenal, I can’t thank him enough for the service he provided me today, I was in what you say panic mode, and he just kept telling me take my time, don’t rush, which helped me feel very much at ease. Thanks again Jay! You deserve 5 stars all the time.

Jay was very helpful and professional. He had an amazing attitude and personality. He was very informative, thorough and polite. He is an asset to the company. I was fortunate enough to see Jay interact with his coworker and another customer and both interactions were amazing. Thank you Jay for the quick, friendly, comical experience.

SmartStop Charlottesville VA is a very clean, well-maintained facility. The staff are very courteous and competent. Jay, in particular, was extremely courteous, knowledgeable, competent, and very interested in ensuring we had the right climate controlled environment to store our wines! We are so glad he was present to help us! Thank you, Jay!

Fantastic and professional service. Tony knows how to run a great business and makes it quick and painless to rent a unit. He went above and beyond to help during our move! Access is easy and secure. All units were clean and in great shape. Both indoor and outdoor units were dry (never a leak or mold issue). Climate control unit was well moderated, all tech is in good working condition after months inside.

Staff is exceptionally accommodating places clean immaculate presentation I wouldn't store my personal belongings and valuables any place else thanks Smart stop self storage

I had stored my college items here over the summer while waiting for my lease to start. What a wonderful crew that provided such a clean and safe spot to keep my belongings. I fully intend on storing here again.

Great place to store your items! The staff was very friendly and helpful. The entire place was clean and well taken care of. It was easy to set up the rental, access the unit, and easy to end the rental when we were finished. I would definitely use SmartStop Self Storage again!

SmartStop has been a terrific storage choice for us. Clean, well managed, great communication, carts always available, secure, with comfortable temperature controlled interior unit storage. Highly recommend in Charlottesville.

THR BEST STORAGE EVER. JAY AND ANNE ARE VERY UNDERSTANDABLE AND THEY BOTH HAVE GREAT CUSTOMER SERVICE. I WOULD RECOMMEND THIS STORAGE FACILITY TO ANYONE. THANKS AGAIN YOU GUYS FOR THE HELP AND SUPPORT 🙏🏽❤

The process was so smooth that I was amazed. The handoff from online reservation to checking in had not snags. Very clean facility, too.

I worked with Jay to optimize my storage solution. I had a great experience and would highly recommend the Charlottesville location.

He was very helpful and is very nice and kind and everything we needed we got we would like to thank him so much and the company god bless

Jay is super helpful and friendly! Great, clean units and easy leasing experience.

Fantastic customer service experience! As someone new to storage in general, I wasn't quite sure what to expect renting a space for the first time. However, Tony and Kizzy were extremely kind and made the process easy, smooth, and enjoyable. I feel like my belongings are in responsible, secure hands, and I look forward to continuing my business with them in years to come. I cannot recommend this location of SmartStop Self Storage more highly, especially given the superb quality of customer service I received!

Anne was wonderful and made the move in and set up process so easy. Tony also was very friendly and helpful with the whole process. Between years of using different storage units in Charlottesville this has by far been my best experience.

The staff at SmartStop Self Storage Charlottesville are so kind and helpful. When I got my unit the service was excellent. The in depth tour of the facility and review of security measures made me feel comfortable with the facility procedures and feel like my belongings are safe. Perfect for college students looking to store their things over the summer or for long term rentals. Great facility and service!

Nathan was excellent! There were customers before me requiring a little more attention and he held his composure during the entire transaction!

It was Great working with Jay he answered all my questions.

Incredible staff! Great location, easy to get your stuff in and out. Open at all hours! Highly recommend!!

Clean, secure, convenient storage unit. Also, the team provides very friendly customer service. Thank you Jay and team!