Storage Sense - Charlottesville

I have rented from other facilities in town and this place is the best. I appreciate the excellent customer service by Brian and his crew, that they keep the facility super clean, and that the bathrooms are always clean and stocked. I also appreciate that they dont use deceptive tactics with their pricing like some other places in town. Would definitely recommend you guys!

Absolutely the best experience! Facility is very clean, accessible and conveniently located. William and Brian have been so helpful over and over again. I cannot praise them enough!

Having never rented a storage unit before, I had no idea what to expect…I’m so happy I chose Storage Sense in large part thanks to Brian the manager. He was so friendly, patient, and professional!! He made the rental process so easy and easy to understand! Storage Sense is incredibly clean and has all the safety features to make one feel comfortable being there “after hours.” I won’t hesitate to use Storage Sense again for my storage needs!! A+++++

This is not just another storage facility! Storage Sense of Charlottesville is exceptional in every way: conveniently located, affordable, secure, easy to access, super clean, great hours, and excellent staff. Kim was kind and knowledgeable, as was Brian, who went above and beyond to help me with my unit on numerous occasions (a truly kind individual that cares about his customers experience). This is a clean, well run, budget friendly facility in the heart of Charlottesville has easy online payment and a variety of unit sizes to choose from. Whatever your storage needs, have the sense to choose Storage Sense!

I just began renting a unit recently and it was an easy process! I loved the online portal and how quickly I could gain access without having to visit in person or anything. (I have 2 littles so in person errands can get hectic!) They have a great promo running and with the close proximity to my neighborhood I couldn’t pass it up. Facility is clean and well maintained. Definitely recommend!!

Brian was great, he showed me several units and made sure i was comfortable leaving my grandmothers belongings here

Excellent staff and customer service. Clean facilities with everything you need! I highly recommend!

The entire transaction was smooth and seamless. The management and staff were professional, courteous, and easy to deal with.

Very easy to access the unit and stuff contacted me when I put my lock incorrectly making sure I knew and would fix it lol very much appreciated && extremely clean ! Love it

Professional, courteous and conscientious staff. Exceptionally clean facility and units. Great experience!

UPDATE: My name is actually Liam Fitzgerald, I can't figure out how to change my google name. But post-move out I can still say that this has still been a fantastic experience at Storage Sense! The manager, Brian, went above and beyond for me. I was driving down at 5:30pm (they close at 6pm) from Washington DC. I forgot my key and called panicked since I would have to drive back to get it which would throw off my whole moving plan. Brian was able to get a district manager to come after hours with him to cut my lock for me and make sure I kept my moving plans without having to reschedule my UHaul or anything else. He was polite, professional, and responded quickly to my concerns. I don't know what I would have done if he hadn't stuck his neck out to make sure my move went as planned. THANK YOU!

It was super easy moving my apartment into storage! The staff were very friendly and provided all the tools I needed to store my items.

Easy to reserve a unit, and if you want to get it early, before the reservation that is no problem! I went there and was greeted by a super friendly lady at the front desk, told her I had a reservation, but wanted to get it earlier, and then I had reserved for. And it was such a breeze! The whole process took maybe all of 12 minutes signing a couple things and going over the Storage policies! Nice clean building! Indoors and right beside a Wawa! Couldn’t ask for a better location!!!

Friendly, helpful staff. Love the availability hours! I do wish there were 24hour availability for access.

My experience with storage sense was great! I only needed summer storage, and they were extremely helpful and responsive to all of my questions. Setting my unit up was extremely easy, and it was even easier cancelling my unit after I no longer needed storage. I will without a doubt continue to use storage sense in the future!!

My family's experience at Storage Sense Pantops in Charlottesville has been nothing short of spectacular. Brian Williams is professional, knowledgeable, friendly, and efficient. He listens carefully to descriptions of clients' needs, and responds with great options for storage solutions. The facility is up-to-date and clean. We will be recommending Storage Sense Pantops without hesitation to all our friends.

From the moment I walked into the Storage Sense main office to the completion of my rental agreement I was provided by the staff with full explanation of the rental process and a tour of the exceptional storage facility so I could determine what exactly would meet my storage requirements. After the rental was completed and I began "moving in", found that the management staff had a walk-trhough the facility to make sure all was well.

I was struck too my the cleanliness of the complex and the rest rooms.

In fact,, my newness caused me to neglect to slide the door lockiing device to the correct closure position before I inserted my key lock. My negligence resulted in my unit not being fully locked.

However, when staff made their tour through the floor on which my unit was located, they noticed my error and called me immediately so I could return and properly close and fully lock tthe unit door.

I am grarteful for their diligence.

I had two storage units here for about 2 years. It’s always clean and temperature controlled inside. There’s no funky smells or anything like that. The staff is very responsive to emails and is attentive if anything is up with your unit.

Everything was smooth and easy, no hidden fees or surprises and the facility is one if the nicest I've ever seen. Also, moving our stuff in was very easy with the use of the large flatbed carts that were provided

I love storage sense. The facility was always clean. Easy to access. The employees were very knowledgeable, nice and friendly.

Needed a storage space for our business closure. The rental was efficient, all is clean and well lit. After seeing the space I rented it was too large and I was able to switch to a smaller unit with no trouble and one phone call, very helpful when having so many things up in the air. Staff was very helpful and friendly and I feel that my things will be safe until ready to move!