Dr. Melchor E. Gonzalez, MD

Dr. Gonzales cared for my son and was thorough and upbeat and had a positive attitude which made my experience at Florida Hospital Flagler easier. He was prompt and had compassion.

Excellent cardiologist, excellent bedside manor.

Dr Melchor Gonzalez has retired and a new doctor will be taking over the practice with the addition of more staff to make the practice more efficient for patients.

Dr Gonzales himself is a fine cardiologist. The problem is his office. He was my doctor, but try getting an appointment. They never call back no matter how many calls or messages. Too, bad. In thw long run, Dr Gonzales is responsible for the mess

Absolutely Horrible! I visited with my mother who has seen Dr. Gonzalez over the last few years. Receiving feedback from my mother was not always easy so I decided to make a visit and attend her appt for an issue that needed to be followed up on after an ER visit. Visit was rushed, MA/Nurse attending to my mother was oblivious to responses that were made to her questions. How are you feeling today? Mother's response: not well at all! MA/Nurse: Oh, that's good! She then proceeded to place us in a room where she listened to absolutely nothing about why we were there. ie: the ER visit, issues, present condition. Dr. Gonzalez then comes in and repeats the same as his MA/Nurse. I stated again that that was not the sole reason for the visit. My concern was more immediate and that the current issues needed to be addressed. I was met with the response of that was not his problem and that he could not fix anything but could give her more medicine that may or may not work! I was flabbergasted. I finally said to Dr. Gonzalez that my goal was to address the problem and have her transferred to a physician that could work on the cause not just the symptoms. Dr. Gonzalez was rude, condescending and paid no mind to any of my mother's issues. I am currently transferring her out of that office and to a new cardiologist. I work in the healthcare field and am appalled by this physician and his staff. On top of everything else, you can never reach ANYONE in this office. A poster office/physician for BAD HEALTHCARE. Stay away and do not take your loved ones to this physician.

I have been trying to get a hold of this office several times with no luck. According to the answering service, they open their phones only from 9:00am - 11:00am. I've tried to call during this time so clearly that is not useful information. On top of that, the woman at the answering service was rude, cut me off, clapped her hands at me, and would not let me get my concerns out to her whatsoever. I would highly recommend getting your primary care physicians to write referrals elsewhere and avoid this office unless you like the fact that you can never get a hold of your heart doctor.

Attempted to make an appt. but was told she didn’t have time to do this as she was busy with something else and transferred me to a vm of a person that wasn’t in for the day. Wow! My first impression already, you have got to be kidding me! Really, you don’t have time to make an appt and you cant express it in another manner.

Phone Etiquette: At the moment, i am the only one available and currently in the middle of a clinical task, can i take down your phone number and I’ll call you back or something to this extent?

Unbelievable

Dr Gonzalez is an excellent Dr if you can get an appointment i have left several messages but no one calls you back .

Can never get the office. They are constantly closed and their answering service is useless and rude. Get another cardiologist if at all possible!!!!

Worse callback service and you can never get in contact with anyone. Multiple calls unanswered.