Wilkins RV of Bath

We had an amazing experience at at Wilkins they went above and beyond for us. The sales team listened to us and what we needed and answered all our questions. They didn't push anything on us they allowed our pup to check out his new ride. The shop was amazing taking 2 hours just to go over all the important things and gave us great advice. Everyone was so knowledgeable, friendly and took time with us. Highly recommend them. When we contacted them about the battery straps when we saw weren't on it they shipped them out next day without any trouble. Great customer service made us feel great about our purchase. Will definitely be coming back when it's time to upgrade. Thank you guys.

After previously having the unfortunate experience of doing business with a dealership very close to Wilkins RV of Bath NY, I can honestly say that I couldn't be happier. The staff at Wilkens were professional, knowledgeable, and honest, quite a contrast to their neighbor. We had the opportunity to interact with two salesmen, a manager, finance specialist and the parts and service department, all were a pleasure to deal with. They were personable, able to answer all questions we had which resulted in us purchasing our new travel trailer! We can personally give Wilkens RV our highest recommendation to anyone looking to purchase an RV. Thanks so much Wilkens RV! Happy Camping!!

Wilkins RV is an awesome RV dealership with employees who are extremely customer focused. Jeff our sales person, was knowledgeable on all the RVs we were interested in and always returned emails, texts, and phone calls promptly. Andrew, the technician that walked us through the pre-delivery training, and Paige, who handled the financial aspects were both highly professional. The sales people working in the stores area did a great job of showing us around and answering questions about various RV accessories. This was truly a great buying experience.
We highly recommend Wilkins RV in Bath to anyone looking for an RV

We purchased our camper from Wilkins at the Hershey RV Show. We couldn’t have asked for a better experience, from our salesman, Gregg, to the rep Wayne and Dustin the business manager. They made it so easy and did right by us. When they realized I loved the camper but not outdoor tv, they found the one we wanted. I recommend them highly. We even traveled the 4 hours for the walk through and well worth it with Jim the demo guy. Everyone was friendly and helpful at the Nichols location. We just had our camper delivered today and Jim was great. Thanks Wilkins for helping us get the camper of my husband’s dream.

What a great experience we have had with Wilkins RV. Paige has gone above and beyond to help with our decision. She provided us with all the information so we could make the right choices when it came to financing. She promptly responded to every question and had our best interest in mind. It’s not often you find a dealership so helpful with your decision. We would definitely recommend Wilkens RV to anyone.

Great people, great atmosphere, great ownership. Not only as a employee, but as a customer that has purchased 4 times. Wilkins rv is a family and I'm proud to be part of it. Latest experience was with Ann Burdett and Bret installing a new generator. Took our camper on first trip and generator ran flawlessly. It was a quick turn around for installation and was happy to get it taken care of quickly for our camping trip

We came here for the free dump station recommended by our RV host nearby. The sales Hans was very helpful to guide me to it. After he found we needed to repair our RV, he quickly arranged the estimations. We deeply appreciate his help.
The dump station is super clean and easy going through in/out. Such wonderful!

Staff is amazing. Enjoyed the whole experience of shopping and buying. Rick in sales and Paige in finance mead it a day to remember. Our first camper is now home

Sold me a nice camper.Went out of the way to correct a few things on a used camper,living up to their word to cover it. Service warranty? I bought it as I have a 2018,and travel much.Not cheap but then neither are parts and labor.Hans was the most accommodating salesman I worked with ever,techs are polite and knowledgeable.Of all the rv dealers I have been to,Wilkins rates a ten.

It was a great experience. Bruce was very knowledgeable and polite. Paige did a great job with follow up and helping with insurance and funding.

This is my first camper purchase, and I went for brand new. The sales team is great and very knowledgeable and I enjoyed working with them. I was pleased at finding a camper that meet my needs and beyond, and one that fell within in the price range I was looking for. We pointed out during the walk through that the fridge wasn’t cold, but tech said it was just turned down too low. After arriving home, fridge still wasn’t cold, checked in the morning, still not cold. Multiple calls and the soonest anyone can look at it is in a couple weeks. The very next day the furnace stopped working. I can’t even begin to say how disappointed I am, spending nearly 40k, adding extended warranties and all, and there’s no prioritizing for a brand new camper that should be working as promised. This was supposed to be an exciting week for us and it’s just turned out stressful and disappointing.

Update…. The key to satisfaction is proper communication. It’s natural I think as a customer to get disappointed when a purchase doesn’t work as expected. When I reached out to the proper department, issues were resolved immediately. The management team was in communication daily and after 2 tech visits the 3rd a complete new refrigerator replacement. This took less than a week and I am so happy that extra effort was taken to get this resolved so quickly. Thank you all!

Great place to buy, trade, or get your RV seeviced. They do everything they can to satisfy the customer. We had some things crop up and they handled them to our satisfaction. There were times the manufacturer was the problem and they steped up and handeled the issue to our satisfaction. Defiworth a stop in and see what they can do for you.

Such a wonderful place to purchase a trailer. Gunnar and Paige were absolutely wonderful to work with. Thank you both for the excellent customer service!

Great experience working with a great team. They walked us through the whole process and have been great post sale as well. Highly recommend!

Love them they have the best deals on a lot of select brands and campers and have the most loyal workers that are always there if you need them

Prompt service upon arrival, greeted by friendly, smiling staff. We were shown around by Austin and shown several floor models we were interested in. We ultimately didn't purchase from Wilkins, but they were in the running right up to the final decision. We decided to go a different brand (similar layout) which wasn't available there. Everyone was very friendly, willing to help and get answers for questions if they didn't know.

Awesome staff and friendly atmosphere! Huge selection of everything from Travel Trailers to Motorhomes. A great experience all around!

Went in to look at travel trailers and met Dallas as soon as we entered the store. Such a kind and knowledgeable sales person he is. He was very interested in what we were looking for and not high pressure at all. Wilkins RV is very lucky to have him on their staff. Will definitely buy from them when we are ready to buy a camper!

I stop in just in the last few weeks, staff was very friendly and knowledgeable. The place was clean and had lots of things to view I just enjoyed the place !!

We had a positive experience when we brought our motorhome in for a service check. The friendly staff worked to get the coach in quickly to check the propane tank, knowing we were nervous about any possible safety issues. We know how busy service centers are so we valued their consideration. Ann at the front desk was thoughtful and helpful. The friendly service team quickly identified the problem and were happy to report that only a simple correction was needed and it wouldn't cost us anything. That's refreshing these days when RV customers face huge repair bills and sometimes even wonder if they're accurate. Even though it's a bit of a drive to get to, we will definitely use Wilkins of Bath for future service needs. And even though one service member was a Dolphins fan and we're Bills fans, we found common ground in our love of the game!