Ultimate Exteriors of Minnesota

I had a window project done about a year ago, I LOVE my windows and from start to finish evrything was done whe it said it would be. Did I mention I love my windows. I have a siding project that I am looking at doing. I called and spoke with one of the girls in the office and she knew who I was right away!! And we worked out a time for a sales rep to stop out with a price on my siding project.(Thats hard to do with my hectic work schedule). I cant wait to get my siding project going. I have no doubt that Ultimate Exteriors will be doing my siding project. I know I will get a great price and wonderful service!!

I guess I felt frustrated with my experience. I had windows installed in June of this year (2012). I think I feel good about the product itself--so far. I have an 1881 farmhouse without air conditioning, and the tripple pane windows they installed seemed to keep the heat out this summer, and we'll see about performance this winter. The guys who came to the house to do the install were kind, and the people who were assigned to communicate between the initial consultation and the installation for the most part did what they promised.

I felt like the initial consultation and the follow through in other areas were unsatisfactory. I did ok with the sales pitch. Because of financial restraints though, I needed to finance the project. I was quoted a $170 monthly payment, but when the first bill came in, the monthly payment was $250. On the kind of budget I'm on, that's devastating. I was also told there would be a $200 energy rebate for the installation. I have still not seen this, and the sales person indicated that Ultimate Exteriors would submit the required paperwork. As of right now, I have requested follow-up on this, and after 2 repeat inquiries, I have heard no response from their main office.

The other area I was frustrated with was during the install. I had requested a specific trim color. I think it was Vinyard Gray. Upon arrival, they started installing some kind of tan color. When I asked, I was told that they couldn't locate the grey color I had ordered, so they were using this instead. For me, this was a big deal. This is my first house, my dollars are tight, and I need to feel good about this house as it is the one I am raising my kids in. AND, I hate tan. I did ask that they stop the install on the tan and switch to another color (which I had to choose on the spot because they were already onsite). As I mentioned, I have kids, and they have friends over. I was constantly finding slivers and shards of this metal trim in the grass and other areas the kids tend to play in.

I guess there are good and bad experiences with any company, but I tend to roll pretty easy with things. I know some of you have had perfect experiences, but mine was frustrating. I only hope the windows perform this winter as promised...

We had great interaction with customer service prior to the project getting started, however once the roof project got underway there was nearly NO communication from the company. While our neighbors had their roofs completed in a day or less; our roof took nearly a week. They didn't have enough roofing material to finish the job. We had no follow-up after the roof was completed. I had to call the city to get the permit signed off on and roof inspected when it should have been the contractors job. If a company sends out a pre-project list of expectations, they should follow them!

I will not recommend this company to any of my friends, co-workers, or relatives.