AAA Rockford

A huge thanks to Key for the amazing service! She helped me quickly and efficiently apply for an IDP and all of the associates were super helpful, supportive and friendly. I wish all agencies were like this!

Overall AAA was good insurance & very reasonably priced. My agent Tina Turner showed and spoke unprofessional work ethics and respect. My policy was canceled due to lack of communication by both myself and Ms. Turner. At the time I just had just gone through two car accidents, two surgeries my bank account,computer & phone were all hacked. All passwords to my accounts & my mail was placed on hold.My boyfriend of 9 years had just been arrested for domestic battery on & animal cruelty on July 28th,2023. I was also trying to pack my belongings while going to physical therapy for my knee replacement. I was also having to take my puppy to Wisconsin, because his back was injured when he got kicked by the ex. I was waiting on my debit card to arrive so I could call Ms. Turner with the new number. Ms.Turner had called me early Friday( 9ish) and left a message about my policy being canceled. I called her back at 11am and left a message that I had my card and I wanted to give the number to her. I didn't call on Monday, but I called Tuesday and was able to give her the new number. About 10 minutes later she called and told me the policy was canceled yesterday. As I was telling her that she never returned my call on Friday after 11am. She started bombarding me with questions. Why didn't you pay online? Why didn't you call here and have someone do it? I know it's my responsibility, however her tone of voice and choice of words were very disrespectful. She told me she was going to reach out to higher authority and explain my situation. She told me to not drive. And if I didn't hear back from her by five that she hadn't heard back from the upper. She also told me to start calling other insurance. I called her around 2:30 ish 3pm and she said she was just getting ready to call me back. She informed me that AAA was not going to renew me. Funny thing....AAA kept my renters policy open & charged me for this month. With everything going on I haven't had the time to call corporate and discuss this with them. I was able to find insurance with another company, but what a kick in the teeth. I'm now paying twice the amount per month. I've been on disability and this 90 more a month will have to come out of food allowance. I just don't believe a insurance company would do this. I don't believe that Ms.Turner was even in the office after lunch time.When I went to the office to get my declaration page,I asked Ms.Turner who her supervisor is and could I please have the number. Ms. Turner was on her computer and Ill never forget her words. "Yeah ,AAA doesn't insure those kind of people anymore". I sat for a second, then I said" Those kind of people," what are those kind of people "? She replied " People that dont pay their insurance or let it lapse" I had to bite my tongue untill I left the building. I'm thinking she may need to not consume her lunch drinks when she's working under the AAA companies name or directly with customers. A very unsatisfied customer towards her now past agent.

I was in and out in 10 minutes for a last minute international drivers license. Fast, and helpful! Can't remember girls name that assisted.

100% here to promote Laura Garey as the best travel consultant ever! She's been so phenomenal throughout our vacation booking process and she absolutely saved my sanity along with $1500 today after a mistake that I made. She's been completely dedicated to making our vacation booking easy and put in so much time addressing our concerns and ensuring our upcoming vacation is going to be incredible. Laura, if you read this review - thank you so much for everything you've done!

You hope that you never have to find out how good your insurance is. Unfortunately, we had to find out and have been very pleased with the claims experience. Terry Miller, our agent, is knowledgeable and very helpful. I'd recommend him to anyone looking to save on their premiums.

Cheryl Parker has helped me many times for a couple of trips. She is helpful and knowledgable. Thank you Cheryl. Recently, I needed a map of Yosemite area. This office did not have them but she offered to contact offices in the Yosemite area for maps. I got maps, different kinds, from two California offices within days of my request. Thank you AAA for teamwork. Peace

Thanks Brandon for all your help. Been a loyal customer to Geico for 5 years and for the same amount I’m spending I get 4 times more coverage with AAA. Also Lizbeth thanks for getting me started really appreciate everyone’s hospitality I will be referring people straight to you guys!

Seriously AAA is the best!!! EXCELLENT customer service, an amazing value and I am a lifetime customer!!!!

Very prompt and have been there for me every time I needed them!! It feels good to know that you are covered when an emergency occurs. Thank you Triple A!

AAA...is the best way to schedule a road trip. They are able to supply a mile by mile step by step to a smooth trip.

The lady that helped us was very friendly, helpful, and very efficient
It was a pleasure working with her. She is a credit to AAA.

I am taken care of for towing over 100 miles. Discounts on travel, restaurants and more. Thank you!

Robin is fantastic, she always does such a good job getting us the best trips ever!

Kind and helpful staff. They helped me get my international driving permit quickly and easily.

I love AAA! They are so helpful with all my travel needs

Customer service is absolutely fantastic
Wouldn't be insured by anyone else

Beth was very nice and did a great job!

AAA Auto Club is more than insurance, it's a one stop shop.

I travel and I won't go anywhere without my Motor Club Card!

Love this place. Great service given, great services offered.