Woodforest National Bank

I’ve had nothing but good experiences with this bank at this location on Northridge. Dawn and Shannon both are very professional, knowledgeable and friendly. My last visit I walked into them sanitizing the high traffic areas and I appreciated that. Cleanliness is just as important as handling banking. I also witnessed them being mistreated by a customer and as bad as he treated them they both remained professional.

OUTSTANDING CUSTOMER SERVICE,
ALWAYS WILLING TO GO ABOVE AND BEYOND and COMPLETELY PROFESIONAL , FRIENDLY AND PATIENT!!!
KAREN, Sherry, Dawn, Kathy and Shannon, all of you ladies at one time or another have continuously provided me, with, THE RED CARPET TREATMENT.
KAREN, I've known you since Harvard Walmart and I look forward to the day you get promoted!!! You certainly are worth the trip back to Illinois. You have always led by and through example!!!
Thank you. Rockford Woodforest Bank!!!!

The best bank I have ever had!! The staff there are the best!! Always there to help with any banking issue I’ve had!

They are very nice. Been a member here for yrs :)

Everyone is friendly. Great customer service. Gives you 24hrs. Before getting a overdraft fee. Only negative is they do not have a drive through

The employees are very nice there and helpful. Just the opening and closing of this store irritates me.

The employees are snobs, not polite, rude. The practices on how things post are questionable at times.

online service is the not good at all.

One of the worst decisions of my adult life, was choosing this bank to handle my funds. It's been about 6 weeks, and I've had 3 major issues, initiated by and directly effected by Woodforest National Bank. If you don't have to bank here, please avoid it.
EDIT: After being lied to by management at this location SEVERAL times, I have closed my account and moved to Chase. Management is absolutely ignorant here and corporate tells me they are shocked at the lies I've been told. I'm telling you, AVOID AT ALL COSTS. THEY ARE ABOUT THEMSELVES ONLY.

Not customer friendly at all. I use a cane to help walk, I enter bank, there’s two people sitting at the desk in the back, when they noticed me they asked me to come to the desk in back of bank where they were sitting. By the look on their face they weren’t doing bank business. I shake my head b/c I couldn’t believe they wanted me to walk where they were sitting. The NEW TELLERS aren’t customer friendly, they aren’t willing to help with any situation I have had. I WILL BE CLOSING MY ACCOUNT SOON!

After waiting in line for 45 minutes I finally made my way to the teller I had a $200 money order from Kroger's endorsed by Western Union to cash.she informed me that they had to call the Western Union hotline to find out if the check is good. After their phone call to Western Union they informed me that my money order was fraudulent and I asked the reason and she did not know I'll just said was it's fraudulent so needless to say I closed my account immediately because this is not the first time they have done this to me this is a really terrible Bank their lines are too long they have no drive through and if you wanted cash into change they tell you to go to the change machine in Walmart which insulted my intelligence because they charge you $0.12 on every dollar to process your change in my opinion this is a worthless Bank this Woodforest location is at the Walmart in loves Park on Riverside avenue

I was mocked, accused of fraud, laughed at and told several different ‘policies’ from several different customer service managers, tellers, and branch managers. I closed all of my accounts with them and won’t be returning. I wouldn’t use them if I were you.

Well, here we go again !! I have the sterling account and they still charged 5.00 for a trsansfer..🤬