The Final Click

Bought a TV stand and hard case for a trade show. The price was the best I could find for the product we wanted. Fast forward 10 months and we are setting up at a trade show and discover that we lost some key parts to make it work. We called Dave in a panic. He immediately knew what we needed and saved our butts by overnighting the parts we needed. Can't recommend these guys enough!

I purchased a large projector screen in May 2018. It was delivered in June 2018. I tried the screen a couple of times and found that it was too big for our needs. I emailed Final Click in November 2018 explaining my problem and ask if I can exchange the screen for a smaller one. According to an email November 9, 2018, they stated: “We can setup a return for this screen but there is going to be a 20% restocking fee and you would be responsible for return shipping.? Upon receipt and inspection of the return we would issue a credit less the restocking fee.”

I responded in December 2018 asking what I need to return. I received an email stating that they no longer will accept a return, stating that it is past the 30 day window. My initial request was well beyond your “30 day window” as you were giving me the impression that I could return the screen and purchase a new one. Why was it ok 5 months after delivery but not 7 months?

I am very disappointed with your "Bait and Switch", and according to them I will have to eat the cost of the screen that does not fit my needs.

I encourage everyone to take your business elsewhere and will be very disappointed doing business with The Final Click.