A & W Plumbing and Heating, Inc.

I call A & W Plumbing early this morning because of busted water heater. The office was so kind and said they were just starting their day and she would call back as soon as she had a time they could get here. When we got the call they were here in just a few minutes. Kyle worked hard and was so professional, friendly and helpful! We will have hot water for a shower later! Thank you so much for the great service!!

I have use this company for all my plumbing needs several different times very good people. very friendly and fast service . Worked around my busy work schedule. Cleaned up the mess that I told him I would get up. I would recommend them for all plumbing needs !! Thanks again guys.

They showed up the same day that I called them, I was amazed at that. The two experts that came, Ryan S and Trent C, were very knowledgeable and hard workers. They fixed the problem and we're in and out in just a few hours. Friendly and explained everything as they were doing it. I will certainly recommend this company to all who need a great plumber.

This review is actually for my mom.
She found she had no hot water late Thursday afternoon. She called A&W plumbing about 5:00. They got her scheduled for the following day. Justin M was her tec. He was very professional. On time and very knowledgeable. He had her water heater fixed in a very short time. Justin was great, he told her to give him a call if she had any problems.
We highly recommend A&W Plumbing! Very professional and a great team!

Thank you SO much for such really wonderful service! The person who answered my call was very helpful and polite. Trent who came right out was extremely competent and was able to diagnosed and fix the problem quickly. We were especially grateful as it was a sewage issue!

They responded quickly, same day. The experts that came ( Ryan S. & Trent C.) were knowledgeable and resolved the problem. I will be recommending A & W Plumbing to anyone looking for plumbers!

They are great! Quick to respond to plumbing issues! Friendly, knowledgeable staff! I recommend them 100%!

We had a water backup a few months ago. It took twice for them to come out to figure out the full issue but they did a great job fixing it and were very friendly.
Father’s Day weekend it happened again. I was able to have some come out Late Saturday and he quickly found the issue. The clean out pipe they put in for us a few
Months ago was cut too long. Thankfully shortening the pipe fixed the issue. Since
It was technically an issue they missed before they didn’t charge us. Even for coming after hours on a weekend! Thank you for your fast and friendly service.

Fast and friendly. Upfront with their prices and service with a smile. Highly recommend.

Okay, let me begin by saying that I am not a social media user. With that in mind, please know that I am writing this review because I feel the need to share my first time experience with A & W Plumbing. I contacted another plumbing company prior to calling A & W. After trying since Friday, December 23rd, yes two days before Christmas and during the coldest weather Southern Illinois has experienced in a while, with one return call setting up an appointment for Saturday afternoon. After leaving several messages after a no show for the appointment, there was no acknowledgment of my text messages or voice messages from the other company, I contacted A & W. I left one voice message on Monday, December 26th, and received a call from a representative from A & W within an hour. I called around 10:00 am and was meeting Ian from A& W by 12:30 that afternoon. We had experienced what, unfortunately, many others had experienced this past holiday season…BUSTED WATER PIPES!! No water since Friday morning! Oh, did I mention that we have boiler heat? Well it’s wonderful unless you don’t have water. Our basement had about 8 to 10 inches of standing water in it until I got the sump pump working and our house was a balmy 45 degrees!!! Waited at the frigid house ALL day Saturday, waiting on the first guy, who was to meet me around 2:00 and never showed! Thank you A & W for answering my call. It’s Tuesday and we are back in a warm and toasty home with running water. Ian fixed the leaks, got the boiler running, stayed until he was sure it was in good working order and safe, and got the hot water heater up and running. A & W provides an outstanding service. Very professional and caring service. Caring is what I felt the most from the first contact with the representative who returned my call to the moment Ian left with instructions to call if I needed anything else. Another worker was in the area and stopped by just to see if Ian needed any help. He, Kyle, left his personal cell number in case we needed any more help. Wow! Caring and professional service! Thank you again A & W Plumbing!

called first thing in the morning, they had us worked in within 2 hours as our water heater had blown a hole in itself. They had us fixed up within 3 hours and quite well. Thank you! Indian Creek Kennel

A&W has done lots of work for me and my units. They are fair, transparent, and don’t give you the run around. They aren’t paid on commission, so they don’t try to upsell you. Plus, they checked out some stuff and gave me some advice for free. They came out and put in a new water heater same day. Great work from some guy people. They also have lots of coupons online. Definitely recommend!

We experienced a water line break late one afternoon on our side of the meter and had to shut our service completely off. I called A&W Plumbing and Heating and they had two technicians and an excavator on site within a couple of hours. The technicians were friendly, courteous, and real professionals. They had me repaired and back connected in a couple of hours. They did an excellent job of cleaning up the site before they left.

Excellent same day service, professional and courteous, respectful of our property. Justin, came gave us a quote and set off and finished the work there and then. Cannot say enough about not just the quality of work but also the quality of the technician Would recommend A&W Plumbing and Justin without reservation.

Justin M. was a big help with installing a new frost free hydrant. The project turned into a bigger ordeal than anticipated, and Justin didn't complain once. Would highly recommend A&W plumbing. They were also out the same day that we called which was a big help!

highly recommend to all. I had them dig up and replace 20’ of collapsed sewer line and they were on the job the next business day and ended up billing me LOWER than they estimated the cost to be (I don’t think I’ve ever had that happen...).
They could have easily tacked on a higher bill and I would have had no idea I was overcharged. Thank you for not only the quick action, but integrity to charge a fair price. 5 ⭐’s all around! Thank you, finally no more clogged drains..

Justin came out within 30 minutes of calling the company. His diagnostic skills were great and solved our continuing problem. He was friendly, careful, and mindful of our home. Would readily recommend.

The great team at A&W saved our business from extended downtime when we had to relocate. I called & asked for project management help and the PM showed up in less than 24 hours and had an estimate in my in box next day. Couple days later, they showed up and started work. They’re professionals. The plumbing work looked like fine art. First class operation from start to finish - I highly recommend A&W.

I would like to thank Justin, but especially Kyle for being professional and taking care of our frozen pipes after 5 days without water. Kyle was really caring about our "plight" and eager for us to have water as soon as possible. Thank you so much!

Excellent customer service, the people were very happy to help and friendly. I had a water pipe bust in my bathroom under the sink and they told me what to do until they could get someone to me. They got here within an hour or so and took care of the problem without any inconvenience. They performed their job quick and were in and out. I'd recommend to anybody in the Southern Illinois area.