Walgreens

Tonight my under one year old got prescribed antibiotics, he needs them for an ear infection. When I got on the phone with them they told me they realized the medication that was called in as prescribed was over double the dose he should have. If these ladies wouldn’t have noticed I honestly do not know what would have happened. It took them a little while to get on the phone but, they are busy. Every single person in that industry is busy. They didn’t have to double and triple check the dosage, but they did. They went above and beyond and potentially saved my sons life. I could never thank them enough. To whoever you are keep up the good work!

I am out of town visiting my family and honestly having the Urgent Care experience from a nightmare. But Heather and Steve were knowledgeable, kind, and patient with me. They helped me get the right meds and even helped get me discounted rates since I don't have health insurance. They definitely deserve a special shout out for wonderful service.

I had ordered photo Christmas cards from Walmart and they gave me the wrong size envelopes as they did not have the correct 5 x 7 size. I went all over Alabaster looking for the correct size and Walgreens was the only store had them in their photo department. They very kindly gave me the exact number I needed for my Christmas cards, which was above and beyond! Not only did they have the item I needed but they very kindly gave them to me and I was able to get my cards out in time for Christmas. Very grateful to the kind and generous staff at Walgreens who helped a desperate customer out!

Brittany and Ethan in the Pharmacy were so polite and professional. Great customer service!

Seems like I am on here once a week at least to pick up something. Staff is always very nice and helpful. I never have a problem finding what I need.

Great Pharmacy and staff.

Fun friendly managers

The wait was a bit long at the pharmacy but I enjoyed browsing while I waited. Staff friendly enough and store clean.

Clean aisles, friendily smily cashier-Jason.

The techs are extremely kind here. They're the only reason I still use this place. They're always seems to be a problem, don't expect things to happen fast because it is the busiest Pharmacy in Alabaster. They're usually pretty good with the life saving medicines, but anything outside of that, they're always seems to be some kind of issue. For the biggest Pharmacy in the city, their systems and Technology seem to constantly be on the fritz, causing more delays. I don't blame the people that work there, I blame the massive Corporation for hoarding pennies and keeping their facilities barely running.

This Walgreens is always extremely busy. I’ve had to wait for 20 minutes in the drive through. They take at least 45 minutes to fill prescriptions. I scheduled my first Covid vaccination here and even that took 45 minutes. I came back today just now to get my 2nd vaccination and waited at the window for 5 minutes. Then someone told me it would be a while because 3 people were in front of me and the vials had to be taken out of the refrigerator to get to room temperature. They don’t seem to have enough staff. Either it’s that or they do not have a good workflow process. Do anything you can to avoid this location. They are very scattered and seem very unorganized. At least the girl was polite and told me it would be a while. That’s why they got 3 stars instead of 1. Time is valuable though and no one should have to wait for more than 10 minutes to get a shot. The actual shot doesn’t take that long. Because of this I left and don’t know when I will reschedule or if I will reschedule. But it won’t be at this location.