Helzberg Diamonds - Storewide Sell-Off Event, This location only

Helzberg Diamonds located inside the Oaks Mall is probably one of the best jewelers I've felt with. Howard, specifically has been exceptional so ask if he is there. I have purchased my wifes custom engagement ring as well as her wedding bands from this location. We have had a couple necklaces made or put together here. As well as a couple of my own wedding bands from here as I am a mechanic and I keep breaking mine. They have always been helpful and make sure I am happy with my purchase. Prices may not be the cheapest but the hospitality and service they give is outstanding. I highly recommend giving them a shot and talking to them about what you are looking for or what you want. If they do not have exactly what you want ask if they could change something they have or can get from their online site into what you want. That's what I did now my wife has a beautiful ring that Nobody else has or can get. Its truly one of a kind and she loves it.

My fiance bought my ring here. It is absolutely stunning! The staff was so nice when we were in looking at rings and the manager even took us into a special room to show how they make their diamonds and how the light should reflect on them. He also offered to help me with several other pieces of jewlery. My fiance also got me two other necklaces from them. I'll be getting all my jewelry from there and our wedding bands.

The store here was clean and the selection is quite broad. Joshua was amazing at helping us figure out what we were looking for. The store also has a great sale going on and Joshua made sure we got the best price possible. My wife and i went in looking for a replacement wedding band set for us both and my wife couldn't be happier with her choice. However; my band did have to be ordered in, but that is okay. Thank you Joshua for the great assistance.

The staff at Helzberg in the Oaks Mall are unbeatable! My now fiance and I have worked with several of the staff members, and we love ALL of them. Especially Paula! Paula has taken such personalized care as we picked my engagement ring and both of our wedding bands. She genuinely cares about our happiness, and some of the best moments of engagement have been updating Paula on what's going on with us! Wouldn't want to go anywhere else for such a special time in our lives.

Great place! They were very knowledgeable, warm and friendly. It really felt like we were buying the company, not just a ring. Wonderful customer service from! They even educated us on ring buying to make sure we knew what we were doing. We will definitely go again! Thank you, Rosemarie!

I've always purchased my expensive jewellery from Helzberg. After I tried to venture out to Kay jewellers, I was reminded why I always choose Helzberg. I went to this location with my fiance to pick out my ring. We let them know of our smaller budget and they were so caring and showed us what I liked. I picked one out and we thought we were set to be engaged. Well, two weeks passed and I was having ring regrets. I kept seeing gemstone engagement rings and thought they looked better for the price. We went back and Helzberg found me a ruby engagement ring that we could swap out.....Except I had ring regret yet again (I'm so sorry! Lol) the same day and we finally (!!!) Went with a beautiful Morganite diamond ring. I CANNOT begin to explain how wonderful and patient the staff were with us. They laughed when we walked in for that last regret and said, "Alright, alright....Which ring would we like to see now?"

Got fitted for a wedding band here today. Rosemarie was very kind to assist me with the measurements and explaining the different types of fits and bands. I wasn’t ready to buy one tonight in store and didn’t feel pressured to make a purchase

Amazing experience. I always get treated right here. The employees are very helpful and the warranty is amazing. I bought my girl a necklace here and the chain broke. It was a free replacement for a new one. Lifetime warranty... cant go wrong.

The staff are always friendly. There are never any high pressure tactics that you see at other jewellers. It's always a pleasant experience and Helzberg is literally the only reason I even go to the mall anymore. Check out the others if you must then visit Helzberg and you'll see the difference.

My boyfriend got me a pearl ring for Christmas (2015) from this location. After wearing it for about a month the band broke. (Jan 2016) Mind you, I only wear the ring to work and when I am out and about. It comes off right when I get home, I do NOT wear it in the shower, to the gym, around the house and I do NOT sleep in it.

Luckily, my boyfriend purchased the lifetime warranty on the ring. They took it in and fixed the band without problem (took about two weeks) when we went to pick it up the man handed my boyfriend a beautiful diamond ring that was also waiting to be picked up... Shocked my boyfriend told him that wasn't our ring. The man laughed and apologized and found the correct one and brushed it off as no big deal. (WHAT?!)

Anyway, a few months go by and today (March 2016) as I am sitting at my full time desk job I notice that the pearl is loose. I touch it with my finger and the pearl literally pops off of its post...under where the pearl used to sit is a thick wad of glue. I am so disappointed with the quality and professionalism of this company.

My boyfriend and I have recently been looking at engagement rings and we have decided to steer clear from Helzberg. I hope that others have better luck than we did as this jewelry store has some very beautiful pieces.

~~~~UPDATE~~~~~

The update to this review is due to the customer service I received after picking up my repaired ring for the second time. Well, when we picked up the ring there was a diamond missing... and it was not dropped off with a diamond missing! I was so irritated at this point that I wanted to just return the ring and rid myself of this place forever! I tried very hard to be as respectful as I could when asking for the manager and explaining all of our disappointments about the ring and the company.

The ring that we originally purchased was a new piece and it had just been rolled out....It was a BEAUTIFUL ring, my boyfriend really loved the ring and it looked beautiful on my hand. However, it was just poorly designed...The pearl stuck up so high and the band was just too thin. ( I am assuming that is why we had all of these problems)

Carrie at Helzberg refunded us the money for the faulty ring....we decided to buy a different pearl ring with them the same day, received a discount on it and I was happy with the way things turned out. The new ring is just as beautiful and I have already received several compliments on it from strangers!

Several days later we receive a package from Carrie at our home...To our surprise we open the box to find a beautifully packaged pearl necklace and pearl earrings as a complimentary gift for all of our troubles, with a hand written letter apologizing for all of the inconveniences and disappointments. If that doesn't say amazing customer service...I don't know what does.

Needless to say, we have completely changed our opinion of the company on the simple fact that they didn't brush us off about the problems we were having. Business is important and the way you handle your customers is crucial to your success...BTW, we are now considering Helzberg for our engagement rings and bands. I left the entire review up so potential customers can see that there was a problem and it was taken care of.

~~~~UPDATE

We ended up getting our wedding bands and my engagement ring at Helzberg. :)

Stephanie is awesome! She helped me find a location in CA that could fix my wedding ring(diamond fell from band) and helped me with the warranty. Thanks again, you’re a doll!

Awesome experience. They really care about what you want and they are so patient with you. I definitely will be going there for all of my business jewelry related.

Best jewelry store in town. They are very knowledgeable and friendly. I've has several repairs here and they do a first class job!

Best place ever and have worked with most of the staff! Now fiance bought my ring here and they resized it to perfection, too! Thanks, Howard!!

Too bad this store is closing, but I assume it is falling due to increased rent in Oaks Mall and decreased in person shopping. This store isn't lacking in customer service. Rosemary was exceptional.

I love this store. For the last eight years this is where all my jewelry has been purchased from. Please do not leave the Gainesville area.

Exceptional staff, overly willing to accommodate request and to answer any and all questions. Really go out of their way to ensure you have a great experience without being pushy sales persons.

Friendly and knowledgeable staff!! They truly made choosing our wedding bands a breeze!

Great customer service, great price, better choices and staff is very helpful and welcoming.

Great place , very personable and professional. Howard you're the best