Firestone Complete Auto Care

I made a weekend appointment and they took my car right in. Chris was very nice and professional. I was approved for credit and received all the promotion discounts. After the inspection there was no upselling. I was very satisfied with my visit.

this is my "tire place to go". so far the staff and services have been great with just one little exception: I scheduled a late service appointment (6pm). I arrived at 5 pm to find out that they cannot take me that evening and that they left a message about the cancellation. I went back home and retrieved the message saying that they would not be able to accommodate me at 6 but if I came at 5pm it would be the best... (??). well, I had to drive two more days on a half flat tire. besides this one minor incident I am very happy to use services at this place

The techs are great- extremely knowledgeable and friendly! I trust they won’t do any unnecessary work or charge me for things I don’t need. I use them for everything from oil change to tires to engine trouble. I’m a lifetime customer and won’t take my car anywhere else!

Firestone in Newton is wonderful!
They are professional and pleasant to deal with. The lifetime wheel alignment is a great deal, best around!

It was so easy and convenient with Anna being knowledgeabl, attentive, and a pleasure to set up appointment to paying bill and getting keys back. As far as cfna, I would not recommend them to anyone. They are horrible to deal with when it comes to rectifying an issue when you have paid on time every month. You might want to reconsider doing business with them. I sure have and it will affect me doing business with the Firestone Complete Auto Care, unfortunately.

Great service always! Employees are courteous and take time to explain everything in ways you could understand. Thanks!

Excellent service always. The gentlemen are courteous and professional. They keep you in the “loop” as they are working on the vehicle.

The gal at the reception desk was very personable. It began there.. The servce I received when buying a new tire was prompt & courteous.

Made everything very easy. People were very friendly. Highly recommend.

I’ve been using this location for 4 years, they service all of my fleet vehicles every 3 months or so, as well as my personal vehicle. I’ve never had any issues with the staff or the service. They get me in fast as possible, and call me when I can pick it back up. I also work in the automotive and trucking parts industry and I understand the current situation in the USA. There is a shortage of mechanics and repair techs, as well as a huge shortage in parts for repairs and replacements. I usually deal with Chris, but everyone here is polite and professional. Easy to schedule appointments and service online or over the phone. I have never waited at the shop for a repair, I always leave my car there and come back when it’s ready.

This was the best experience I’ve ever had at a mechanic shop. Anna has by far, given the best customer service I’ve ever received since owning a vehicle.. My car had a LOT of work done, Anna was very honest about the pricing, and kept me updated throughout the whole process of getting my exhaust system & AC fixed along with brakes and other issues I needed fixed on my Honda. I will be continuing to give my business to this place as long as they are standing. Lastly, as a woman, it was very refreshing having another female to talk me through this process and not give me the runaround like I have experienced before. 10/10 service at the Newton Firestone location.

I'm a long time customer and wouldn't think of going anywhere else

I have brought several family cars in for service and maintenance over the past few months. The crew at this Firestone is truly top-notch. Their level of service is exceptional by every measure. Regardless of who was on shift, I was warmly greeted with a smile each time - despite the fact these guys seem to work non-stop. I was given updates as to the status of the repairs and all the cars were ready when they said they would be. Their prices are very fair and competitive. Everyone is competent, kind and genuinely caring. The waiting area is nice - with coffee and water and the bathroom is clean. Lastly, when dropping off or picking up, the "paperwork" is done very quickly - I was in/out in a few minutes. Today when I dropped off my car, the manager had seen me park and had the paperwork waiting for me when I walked in the door - was in/out in 30 seconds! It is INCREDIBLY rare to find such a high level of customer service and professionalism - from their entire staff!

The person in the front was very helpful and patient. Gave me various options for appointments. They were extremely busy but were able to help me. I was able to drop off my car for the my appointments and pick it up once they called me. Waiting area was clean and spacious. Affordable prices. In a good location with food and store options to kill time.

My mother in law's battery died on a Sunday evening at 430 pm. and they helped us immediately because they were open until. 5 pm! We only waited ten minutes and had a new battery. Thank you!

Anna and Chris are very nice and considerate!!!! I've been taking my cars to Firestone for 10+ years and I will continue to they always take care of what needs to be done!!! My prayers go out to the other guy Chris I hope everything gets better for him and recovers quick !!! Good job Newton Firestone 👍🏼👍🏼👍🏼👍🏼

Super fast in doing oil change , filters, tire rotation, twice went for both. My cars,I was in and out quickly, prices are reasonable too

All Staff at Firestone in Newton New Jersey works very hard and unfortunately being short staffed does not make it easy on them however my service advisor Chris N makes sure that I was taken care of and that left satisfied with the work that (Dennis) my mechanic did for me

These guys are the best! Chris the manager is very professional, honest, and polite. The whole staff is awesome Chris, Nick and Lou are super helpful and always go out of their way to answer any questions. I had a flat tire, and I called them up to see they could take a look at it. They took me right and fixed on the spot. I would highly recommend taking your vehicles here for servicing!

I have used their online scheduler on two occasions to setup appointments for tire replacement and an oil change on my Jeep. Both times I received confirmation of my appointment within a reasonable amount of time. Their service is quick, reasonably priced and located in a great location. They are one of the few places that I trust for reliable service.