T-Mobile

Kara was polite, personable and efficient. The store is neat and clean with a calm, quiet atmosphere. All in all a pleasurable experience.

My husband and I got to the airport for a 3 week business trip and discovered he did not have his phone. We walked into this T Mobile and they totally took care of us. They gave us options and helped us make the decision of what would work best both short and long term, and what was so affordable! The two team members were knowledgeable and helpful and got us all set up for 3 weeks of business travel within an hour!! Outstanding customer service

Kara was extremely helpful, attentive to detail, and got me what I needed in a timely, informed process. She was very person-centered and a great conversationalist. Thank you!!

Soooo, I just switched to T-Mobile and drove around town and whew-weee I got coverage and locked in at good rate. Today was my final draw for spectrum mobile, I can not even report a power outage from my home on their network.

I will be traveling around tomorrow too, so I’ll get to see how good the T-Mobile service really is, but they did share I’m SOL when In Klamath.

They also shared that they are working with Elon Musk to get coverage via satellite, so that’s cool. Great team down at our local T-Mobile and we got free phone, free service until the we end our service. they took our iPhone 12 Pro Max as trade in at $275 each. In the end we walked out with three phones, bunch of promotional items (free Netflix and Apple TV and discounted and short term offers of AAA and Sirius XMRadio and I think couple more). We are locked in at $130 a month for three lines unlimited and so I’m saving $50 with an extra phone on my plan. It’s crazy.

Jay is the boss and got us hooked up, but we also got to meet our sons friend, from High School, Diego and later my son went down and switched too❣

Customer service is horrible. Do not deal with the store manager Jabir whenever possible. He doesn’t know how interact with customers at all, he’s super rude. That’s probably why the employees are always changing too. He can’t even keep the nice staff.

UPDATE: Manager Jabir has personally apologized for this incident and is very friendly every time I have gone in since. Thank you!

09.21 22
If you are T-Mobile customer than you know how accommodating their technicians are. If Smart Phones are new to you...T-Mobile technicians are v.e.r.y patient helping us navigate technology...speaking from experience. Some challenges even T-Mobile can be stump with (Meta-Facebook, etc.) so...be patient with yourself. New technology is constantly updating.

Jabir was very helpful and knowledgeable. So far so good. Waiting to get our accounts switched over today. Leaving Spectrum. The worst service ever!

They were friendly. Frustrated that I had to talk to my abuser to get out of a phone co tract, but I understand

Went in for a job and fell in love with a career.

This place has the the real deal customer service. The crew is a first class group!

They're very knowledgeable

Friendly and helpful service.

Price checking. Looked at the new pla ns and there travel and go hot spot. All good

Everything is great when they are selling it to you. The customer service seat is outside though.. Jamir (Manager) was less than helpful with an ongoing issue and was more focused on coaching me on how to fix it myself.

The coverage has been better with T Mobil but I will be taking my business to Brookings moving forward.