Clarion Pointe

The rooms were nice and clean.The service was great.

The rooms were nice and clean.The service was great

We are using this hotel for family reunions quite often. We stayed recently and were pleasantly surprised to see nearly renovation of it. The rooms are clean, AC was on and ready upon arrival. The staff is polite. The surroundings are nice. This is our preferable place to stay when we are in area.

Rooms are very clean and front desk is very helpful.

This hotel has a great deal of potential. The new owners have obviously spent a lot of money on the property and when they are done it will be a very nice hotel. But until they are done much work remains. Here are my observations. I booked a king room at the hotel and the picture from the choice hotels app showed that the room had a couch. That is not the case. King bedded rooms have a king bed, no couch. I had to pay a $48 upchargr to be upgraded to a room with a sofa. The TV in the room did not work nor did the telephone. The hotel advertises a hot breakfast and they do not offer a hot breakfast. The elevator did not work and of course we were on the second floor so we had to carry everything up to flights of stairs.
The front desk was not helpful. When I voiced my concerns about the room and the amenities all I was told is " We are under New Management".
That's not what a customer wants to hear. The girl at the front desk did not recognize me for being a gold member with Choice hotels and I did not receive a welcome gift. Which is usually just a bottle of water but she could have found a bottle of water I bet. She also gave me erroneous information about the number of points I would earn on my stay. We will return to the hotel but only after New Management has addressed all of these concerns.

Will never go back payed for 2 nights as planned and got charged multiple times without consent or a invoice and had to fight to get my money back