Masters Auto Body, Inc.

I took my 2018 F150 to Masters Auto Body to have some gunk that had gotten on the chrome and paint removed. Now this was not a easy job because I had worked on it for two days straight and had made very little progress. Jeff looked it over and quoted me a price of $60 dollars and I took it back the next day for him to do the work. I gave them a call later that evening and was told that they needed more time and kept it another day which was fine with me. I went to pick it up expecting to pay more than the estimate because of the extra work but was told that I only owed the estimated amount even with the extra time and work. Now that is something you don't see every day, a business that stands behind their word and work and the truck looks like it came off the showroom floor at the dealership. I recommend Master Auto Body for all body work and will use them again in the future.

“Masters Auto Body will guarantee the workmanship and paint for as long as you own the vehicle.”

I must admit, I was very skeptical when I read this on their website. However, I'm here to tell you that it's 100% true! On our way back from a trip, my bumper became detached on the passenger side. Once we returned to the Charlottesville area, I called Masters Auto Body, as they had installed the bumper almost two years ago. After inspecting it, they found a defect in the bumper. Masters quickly ordered a replacement and took care of everything! We were leaving within the week for another trip, and I had my car back in pristine condition, ready for our family vacation. Thank you, Vince, Jeff, and everyone we worked with for making this stressful situation smooth sailing.

After a serious side-door collision, I had no idea which body shop to use, how to deal with another party’s insurance company, etc. Fortunately, a friend recommended I contact Jeff Cotten at Masters Auto Body. Once I got in the queue for repairs, I couldn’t have been more pleased. Jeff and his staff were friendly and responsive from beginning to end. They handled correspondence with the insurance company, answered questions in a timely manner, and kept me apprised of progress on repairs. As for workmanship, Jeff and Chris did an amazing job on the car; it looks fantastic! Jeff’s attention to detail is also admirable.. He and his team are true professionals in every sense of the word.

Amazing, Masters Auto Body shop! Unfortunately , my Lexus found and hit a ladder on 64 but fortunately, my many neighbors told me about Masters auto body shop, and Wow they are the best of the best! Thank you Lori, thank you Pam, and thank you Jeff for running such a fine tune machine. Warmly, Dabney ODell

The entire experience with Masters was very organized and professional. Every interaction with their staff was very good. Everything was coordinated with my insurance company, including the car rental (which was a very decent car). I'm very pleased with the quality of the work. The total repair cost was a fair bit higher than the estimate, which didn't affect my out of pocket with insurance. I give Masters a very enthusiastic recommendation!

I was exhausted in finding out an appointment for the repair of my car. Finally Chris helped me. He was super responsive in replying my questions. They took care of everything. They repaired my car in a very nice manner. It looks new again. Thank you Chris and your team.

They did a wonderful job with a scratch/paint job for us; the car looked brand new when we got it back! The staff were also very friendly and communicative which made the whole process easy.

A friend recommended this shop and I couldn’t be happier with the results. Those who fixed my front bumper and rear panel did a fantastic job. They actually exceeded my expectations with both the repair and the extra little things that were done to make it shine. Thank you for that.

I really need to give Masters a 5+...because they went above and beyond the call of duty. Chris (manager) was was so helpful in explaining the issues with my car and Jeff (the owner) made it his priority to make sure I was totally satisfied with the outcome. It was so easy to get a car rental directly from them while my car was being worked on. And when I got my car back, it was detailed and looked just like a brand new car.
Thank you Masters!

They did an amazing job repairing a big scratch I put on the side of my car from hitting a rock smh. My final bill was even $200 less than what I thought it was going to be! Would definitely recommend to all my friends & family. And even had it fixed right in time for the holidays!!! :)))))

Called this morning and they got my car in at 1:30pm! Awesome work and Merry Christmas!

I couldn't be happier with Masters Auto Body. Chris and Pam both returned my calls and emails promptly. And although the pandemic makes parts take a long time to get in which is out of their control, they kept me informed, and did the work as promised. Pam even arranged for a rental car that was available right on the premises for an extremely reasonable fee. Vince, the manager, always got back to me as well, and I feel the whole place is run well and is devoted to customer service. The repair was done excellently, and it looks like nothing ever happened which is exactly what I wanted.

Beautiful work, the staff couldn't be nicer. Very satisfied.

A deer struck our car on Labor Day 2017. The car had $5800.00 damage but was still drive able. At the recommendation of My insurance company we took the car to Masters Auto Body. Right away the staff was friendly and very helpful. They even had a rental car for us. The time line for repair was 9 days, so on the following Monday I stopped by to see the progress of the repairs. I was shocked to see that the car was completely together and ready for detailing! This was 4 days total!! Due to scheduling we could not pick up the car until Wednesday morning. The detailing job was superb, the car looked new. The paint and body panel fit was excellent. I could not have asked for better. For great customer service, and true experts in the field Masters is the way to go!

Great business that stands by the quality of their work - will use again in the future!

This place ain’t nothing but the truth!The service is pleasant business welcoming.They gave me date for an estimate,gave me a date that won’t long out at all.I dropped my car off a Tuesday they told me Thursday if we don’t run into any set backs.There were no set backs my car was ready like they said.Shout to Chris and the whole Master’s Body Shop.The work is on point.People look no further this the way to go!!

Great work. Great communication. I have been going to them for 10 years or more. Would never go anywhere else.

I have had my car there twice in the last six months For repairs and they have always gotten my car back to me in a timely manner and the work is always remarkable. They even detail your car before you get it back.

Outstanding and on target. I had some serious damage done to my car while it was parked and Masters was recommended. They were efficient professional courteous etc etc- They were easy to deal with and really know their business. The work was outstanding. They had the parts ordered by the time I brought the car in. Took care of a rental car. Friends have used other body shops in the area and were satisfied with them but Masters came highly recommended and they lived up to it.

Five stars from start to finish. From the time I dropped my car off for repairs everyone was so helpful especially Chris he's amazing and very knowledgeable. Wendy was just as amazing. I received multiple calls with updates on my car and any questions or concerns I had they took care of it . I would recommend this place to anyone. An extra star for cleaning the inside of my car!!!!!!

I never do ratings, but Masters Auto Body was wonderful! Customer service was fantastic. They emailed me my estimate to avoid having me wait. They had a rental car for me when I dropped my car off (which they set up for me) I dropped my car off one day and picked it up the next. My car looks great! It was washed, waxed, vacuumed and shampooed. I have had body work done to my car before at a different place and they didn’t do any of that. It looked like a brand new car. Body work was great. Friendly and professional staff. Would definitely recommend them!