Big Brand Tire & Service

Quality service at its finest. I got 4 tires replaced and new brakes. When I received my truck back I noticed the brakes were squeaking, I notified them and they had me come back so they could look into the issue. They went above and beyond to make sure that everything was right. I appreciate that they listened to my concerns and were willing to address the situation in a professional and knowledgeable manner. I will definitely be a returning customer.

I was able to schedule online for same day. I was quoted a price and it was that price. Big Brand Tire has an excellent staff who are friendly, polite and respectful. Thank you for the excellent customer service I received today. I will definitely recommend you to family and friends!

Had low tire lite come on. Drove to store and was signed in quickly even though there were many appointments. Service was excellent. Had to get 2 new tires due to matching pairs to fit my Tesla. They found One other tire had screw in sidewall. Got them on and balanced & aligned swiftly; then on the road and to the hotel an hour before dark. Thanks for expert service!!

Excellent service. My daughter lives 2 1/2 hours away and had a flat tire. I was able to coordinate everything over the phone. The tires arrived when stated and the installation was completed on time. Thank you.

First time at BigBrand shop. Our Model X had a flat tire on Pismo around 6:00 PM. Got the car towed by AAA to BigBrand and Esteban the service advisor was kind enough to speak to us even though it was after hours and he was about to close. He took the keys gave us an estimate for a new tire but also mentioned they repair flat for free. The next day I called and I was told they are going to look at it and confirmed they were able to fix the flat for free. I couldn’t believe in their honesty and a great service. This guys are awesome and they will get repeat business from me for all my future tire needs. Thanks guys.

Great service! On our way to Monterey from L.A. Had an oil leak and stopped here late in the afternoon. They had the capacity and staff to take care of the leak and get us back on the road in a reasonable amount of time. If I were a local this would be my go to for car service.

I’ve been a customer of the Arroyo Grande location for years, and through their changes I have found helpful technicians. Today I am leaving a review for one of the technicians Michael. I felt that he went all the way in resolving a windshield wiper issue for me by making it right. I was really appreciative of his professionalism and kindness. He really wants this store to shine and today he did.

Thank you Michael ⭐ ⭐ ⭐ ⭐ ⭐

My car was taken in on time of appointment did not have to wait. I was updated on any additional work needed to be done. Had to leave my car overnight, special part had to be ordered. Next day my car was ready to be picked up as promised. The price was good, special discounts. I will be telling my friends . The young man Espevan working at the store was very polite and answered all my questions .

Prompt, professional service. I have been using Big Brand for many years and they never disappoint. I highly recommend.

Daughter had a nail in tire. They worked us in to patch. The employee was super nice. He was a Detroit Lions fan. He makes me want to return just because of the way he treated is.

It was the last day of vacation and we were trying to leave our VRBO early to get home for grandchildren’s tumbling performance. All was well, out by 7 am! “Low tire pressure” alert comes on. We have a big nail in back tire. It's Sunday, who’s open in Oceano area? Big Brand Tire and Service at 9 am. We drive down to shop in Arroyo Grande and wait in parking lot. Great people, so nice! We are on the road by 10:15. Waiting area is very nice. Topping on the cake?? Flats are fixed for free! That was amazing and we were so grateful. Not going to say if we were able to tip the young man or not😉

Always great customer service. Above and beyond !!
Friendly and very helpful along with competitive prices.
Thank you Big Brand

They were very friendly and did what they promised. I had a time sensitive family event and because of the service I received I made the event. Thank You so much.

Very efficient considering they were more than busy . Oil change, filter , plus 28 point inspection. I was in an out in a hour. I would recommend to a friend . $60 .00 , compared to the Dealer is 2 to 3 times more. BIG BRAND everybody.

I was extremely happy with the friendly and fast service I recieved from our local Big Brand Tires. I came in on an emergency basis and they solved my problem immediately, with a smile and an excellent price. Thank you so much!

I called and shared that I needed a new stem fix on my tire and on the road. They quickly said bring it in and they fixed the same day. So thankful.

Took my grandmother’s car here to get her an oil change; booked the appointment earlier the same day online; and got $25 off for doing so, even got tires rotated and other fluid levels checked for FREE. Was helped by a technician named Jasper; who was super friendly and helpful. Everything was done in a super reasonable amount of time. Whole service ended up costing only $65. Can’t beat that; especially for change requiring synthetic oil. Anytime I have ever had to do an oil change anywhere else it’s cost me at least $100; usually over that even. Would highly recommend 😁

Great Customer Service!!!!
The Tech was Very Thorough!!!
Eli explained everything done to my SUV and what to look forward to later, gave good suggestions to keep it going.
Jasper was very supportive and kind. I used to be a Delivery Driver and used my SUV for work, I Always went to Big Brand Tires for maintenance and now I'm Retired and my SUV is still in good working condition.
THANK YOU BIG BRAND TIRES!!! YOU ALL ARE THE BEST!!!!! I won't go anywhere else!!!!

Super nice staff. I had a flat tire and they got me in right away and took care of my car. Very friendly and knowledgeable.

Excellent prompt service - they were even kind enough to fix a flat on a tire I hadn’t even purchased from them — for free!