Monro Auto Service and Tire Centers

I had car problems on a Sunday when traveling. I called Monroe from my cell and made an appointment. When I arrived Jonathan gave me good advice and several options. They fixed my vehicle and I was able to complete my trip that day. Thanks Jonathan and the tecnitions working there. LMM

Really transparent with pricing. They took care my weird bmw i3 electric car when i needed tires for winter and were just super nice through the whole process. The guys went the extra mile and figured out how to get me an oil change through my car warranty and were a pleasure to work with. I had questions and they answered everyone and got my bmw snow ready. Thanks guys!

This place is awesome. The District Manager just happened to be running this shop the day I visited. I explained my recent experience at the Potsdam Monro. To my relief he listened. The mechanic did the fastest muffler and brake job I have ever witnessed. Great people.

These guys were awesome. We are traveling around the US and the brakes were bad on our Jeep. They got us in the next day, did the work on time and charged us a very reasonable rate! I highly recommend this place.

They are amazing here!! Always go to them for my car care!! All so friendly and do everything they can to help!! Incredible service!!

Showed up unannounced and I think his name was Mike, dropped what he was doing to help me out and get me on my way... with no charge. Thanks again.

This review is in reference to my most recent experience with Monro. I've used them off and on for the odd oil change or inspection in the past. They've always been polite and accommodating, and this continued to be the case when they recently helped me out of a tight spot. I was really pressed for time (travel plans, camping reservations, multiple families, etc.) when I found out my truck needed considerable front end work. My local dealer had the parts and could do everything that day with the exception of an alignment. Monro squeezed me in at the very end of the day to get the job done so we could head out on our "Family Fourth of July" road trip!

The guys here are absolutely wonderful! I moved up here 6 months ago, and needed to get my oil changed. I called several places to price check and they were the lowest. Not only that, but they allowed me to use a coupon that was a week after expiration, which helped me out so much more! It was that kind of service that brought me to them when my catalytic converter went bad...VERY quick service, friendly, and super accommodating. Great guys, good attitudes. Honest, above all else.

Great and quality service. Highly recommended and will always take my vehicle here.

Monro Muffler and Brake in Massena NY is my go-to location for all car maintenance. The staff is friendly, knowledgeable, and thorough in their work. I have never ever been overcharged for what they did and the repairs were always needed. I cannot praise this location enough for what they mean to our community and senior citizens. It is a pleasure to tell others how well I like this service.

Had an appointment, but arrived early. They took my car right in. I was out in no time.

07/07/2018. Back here for another visit and this place remains 5 stars in my book. I never feel like I am being talked to like a child here, and I like how it's always the same employees that I interact with. Shows me that there's not a lot of turnover which I appreciate in a business.

Great service from everyone! Fast and efficient! Real hero is Kyle Toomey; watched the man deal with an aggressive and irrational customer with the patience of a saint. I will be returning for future service based off his customer service alone.

Wonderful scheduling online. Fast service

Terrific customer service and a consistent team of workers have made this Monro location tied for the top locations that I have ever enjoyed outstanding service from. The overall value of each Monro location is directly dependent upon consistency, in my experience. I have been a Monro customer for over 30 years running. I would detest taking my business elsewhere if the "special sauce" that makes the Massena location so effective were to be altered through any major change.

From the first time I walked in, I have been treated as a valued customer. They have accommodated special needs, and fit me into the schedule when there wasn't room when I was in a pinch. This is, and will remain, my mechanic shop.

Excellent service 👍 ! Quick ! They look over your car real well ! Make sure everything is up to where it should be ! And I just went in for an oil change ! They saved my life for telling me how bad my rear tires were! I would have never known ! Thank you Monroe !

My muffler fell off while driving, I was able to make it to their shop, they took us right in and put new brackets under car to hold muffler up. Great customer service and they didn't even charge me a thing!

Amazing service all around- went in an hour before closing with a car emergency and they stayed late to help me out and did everything to make sure I was safe. Very grateful and highly recommend.

I had a flat tire yesterday that ruined my day off.
My air valve on my rear tire broke.
Thank God near Homedepot and I was able to buy tools to replace it.
Then I was recommended to go to Monro which was very close to where I was.
They fixed it in 10 minutes for $23.
Saved my life since I'm from NJ .

Dale and Larry are some of the best mechanics and really the ONLY mechanics I trust. They’ve become more like family than anything else! Quick, cheap and reliable. Thanks for all you do guys!