United States Postal Service

As someone who helps operate a business we use USPS as a carrier frequently. My experiences with the staff at the Russells Point location have always been incredibly positive. The staff goes above and beyond to help me when I have questions or when I’m in need of assistance. Serena, Rock, Evie, Susan and the entire team are wonderful. I am so grateful to have them as a local resource. Keep up the great work! You are appreciated.

Postal worker Serina Leistritz drove to my house today as a package was delivered to them by mistake in Indian Lake area and i live in East Liberty, (about a 30 minute drive) the creepy crawlers she delivered will be really enjoyed by my dragons. It was way beyond her job duty to do it and she did it anyways instead of sending them back. And the appreciation I have cant be explained as they would probably die before getting to me with the heat and everything had she not delivered them today. Thank you for going above and beyond, not many people do that these days and dont get the thank yous they deserve (pics of the happy dragons with full bellies). She is very much appreciated for what she did, and she smiled the whole time. She is amazing and definitely thinks about her customers ahead of anything else. Thank you!

Great Post Office to work with. I live in Las Vegas and Serena went above and beyond to help me get a letter delivered.

My USPS 43348 does a remarkable job! She is pretty fantastic!

Great ladies! My mail carrier is the best tho!!

They know just how to handle my fragile packages.

5⭐ all day for this group of stellar individuals @USPS.

Absolutely THE BEST Post Office I've been to.

Most friendly post office.

Don't bother calling, just go to the post office.

Their automated support line won't connect you to anyone, it's painful.

My failed package delivery actually got sent to the wrong post office, lady at the location here was nice though.

Edit: Came back to remove another star due to their automated phone system and not being able to get whether or not they're open on Veteran's Day.

We have had several packages delivered to other houses in our neighborhood.

Packages literally dropped in the middle of the driveway out by a storage building away from the house. Packages appear to have been thrown from several feet away from where they landed. Packages dropped in front of the garage door for us to run over. Mail placed in neighbor’s mailbox. Mail lost. These are the experiences we have continually had since we moved here two years ago. They do not even deserve one star! This is the worst mail service I have ever seen!

Whatever happened to pride in one's job? I swear Covid has taken humanity away from some people. Mail runs inconsistently and sometimes not at all. I see the mail carrier drive by my house and then comes back later. Several times had packages mishandled. All over a bad experience. USPS, whoever is in charge please fix these services. The inconvenience of it all is the right people don't care.

Package was deliveredAnd put in wrong parcel boxNo way to contact post office to tell them a problemThis is a CPAPThis is a CPAP machineThis is a CPAP machine I needThis is a CPAP machine I need forThis is a CPAP machine I need for my help

Terrible mail carrier. The lady who does my route drives around in circles stopping multiple times at one house instead of delivering all of the mail at one stop. Packages being lost and sent to the wrong city, having to chase down mail carrier for packages, just overall bad service.

Carrier seems incapable of closing the mailbox door. I frequently get other peoples mail and packages. The carriers just don't care. This Russells Point office seems to be the worst there is.

Once again no mail delivered today WHY ??? Yet informed delivery saying I have 4 pieces of mail and nothing ...This is a norm for this post office carrier

I'm sick of this postal service. They are constantly losing my packages and sending them to the wrong address.

Mail carrier decides what days she wants to deliver mail. Mark's things as delivered, yet they are not.