First Florida Credit Union

My lady friend needed to make a large deposit into a shared account with her broker and they were pleasant, efficient and helpful throughout the transaction.

The Manager, Jessica always exceeds my expectations - she explains my options, suggests products that assist in obtaining our financial goals. Have recommended her contact information to family members (even out of state) for their financial needs! A++

Monekia was the best. She was knowledgable and told me my rate and terms up front. When completing contract, no surprises and she even helped facilitate the title work. FFCU had the best rate for car loan with good credit. Thumbs up to Monekia and her team for a job well done.

10 STARS if I could. The bank manager got on the phone to speak w/ me as the loan officer was busy. She could have easily sent me to voicemail...spent 20 mins w/ me! LOVE THEM!

GREAT service. I've used this location for credit union shared branching services. Once I get settled in Jacksonville area I'll be making First Florida my local bank.

BEST BRANCH THEY HAVE. LOVE MONICA, JESSICA AND OTHER BANK TELLER'S SO SWEET AND HELPFUL!! THANK YOU ALL

Used bank for transfer from another credit union. Smooth process

Shared Branching services has always been great. But I have noticed a change in service overall at all locations. The location in Harper lane want to charge a fee to deposit a few coins. Forces you to use the coin machine. This service use to always be free with coop share branching. They want to charge now.

A smile and a warm welcome would be great. Here’s a script.
Hello welcome to first credit union. How can I help you? Put a smile in your face and have a nice softer tone. I almost walked out right away I wish I took a video of how unwelcoming the teller there.

Worst bank ever. Worked with lot of banks and credit unions and never had such a continuous bad experience. Zero customer service, huge hold times on check deposits, no extra products offered for business banking. Stay away

I have never been impressed with the customer service at this branch but after trying to closing out my account and finding out months later they didn't do that and allowed an unauthorized transaction I am warning people to be aware of them. If you close out any account here get it in writing before you walk out or what happened to me may also happen to you.

Shared branching customers beware!!! Every time I go in this branch I'm treated like trash. If you aren't their member, you get treated like you're there to rob them. If I was going to become their member, I'm certainly NOT now!

I would have to agree with the bad reviews. Definitely a bunch of standoff-ish unfriendly people working here