Ferrellgas

We was scheduled to have our propane delivered today 02-12 per there conformation no one showed my wife was on hold for 2 hours we ordered a week in advance anticipating the sub artic temps arriving this is not the first time they have done us like this...Horrible Service.!!!! As of 02-25 still no propane you can't count on ferrellgas very disappointed in the managment and customer service .

Attempted to assist my 91 yr old patient with ordering propane to be delivered to his home. Kathleen in the office was extremely rude to him over the phone. Definitely could have been nicer. Needs to sharpen up on phone etiquette.

Paid over $700 for residential gas delivery Jan 11, 2024. Today is Jan 30 and still no gas. Held for 20 minutes to speak with a live human at corporate at the 9 day mark who said they had to “put us back in the cue.” I have never seen a business with a one star rating average on Google. Their “family owned business” that you are forced to hear about on telephone hold definitely put a lot in of effort into this company to decimate their customer service.

Ferrell Gas bought Sharp Propane. In doing so they forgot to add us to the customer list who gets gas automatically. We never got a propane delivery so when the snow storm and bad weather which caused rotating power and finally no power or water for days.
When power was restored we found out that the propane tank was completely empty. We called with an emergency request for gas. We were told the propane truck was in the area and they were going filling up the tank. We called a few hours later. We talked to another person who said they were going flagged as emergency even though the earlier representative told us she had done that. We never got gas. We called later and was it delivery was not set for an emergency delivery. We ended up spending the night in cold. We called them in morning and was told that we will get gas delivered sometime today but couldn't tell us when. No ETA at all. We have lost all confidence with Ferrell Gas. They can't be trusted in times of emergency. We will change gas company tommorow.

Called and representative said it was open. Drove from Salado and it was closed! Bad for business.

Drove a ways to come here. Online it showed they were open. Arrived at 850am, they were closed. Very disappointed