Ashley Store

I recently had the opportunity to experience the customer service at Ashley Store, and I must say, it was outstanding. From the moment I entered the store, the staff were warm and welcoming, eager to assist without being pushy.

The sales associate named Rochelle was knowledgeable about the products and helped me navigate through various options based on my needs and preferences. She took the time to answer all my questions and provided valuable insights to help me make an informed decision.

What stood out most was their attentiveness throughout the purchase process. They ensured that all details, from the order to delivery arrangements, were handled smoothly. Additionally, any concerns or issues that arose were addressed promptly and professionally.

Overall, my experience with Ashley Store’s customer service was highly positive. Their team demonstrated a strong commitment to customer satisfaction, making the entire shopping experience pleasant and stress-free. I would highly recommend their services to anyone in search of both quality products and excellent customer support

If you want a great sales assistant at the Amherst Ashley store, ask for Ray. He did a wonderful job in showing us every available sofa bed that was either in-stock or could be ordered. He was a pleasure to work with, extremely knowledgeable, delightfully humorous, and extremely courteous. Those traits are not ofton found in today's world. There was absolutely no pressure to purchase from him. Because of his thoroughness, we did decide to make a purchase of a sleeper sofa, oversized chair and large ottoman. If you want the best shopping experience in the Amherst Ashley Store, ask for the best-his name is Ray.

Ray Harris was phenomenal to work with. He took his time with us, gave us all our options so that we could make informed decisions about our purchases. He was courteous, professional & has a great personality. This was at the Amherst location. We will be making a few more purchases in the near future and will be asking for Ray. If you need a great experience for a task that can be daunting, Ray is your guy. Thanks Ray!!!! See ya soon

We just purchased two beautiful rocker recliners and an attractive area rug from Ashley Furniture in Amherst! Rochelle was fabulous, so helpful and a great listener. She helped us think thru our space, colors and accent area rug to pull it all together. The experience was great, we'd recommend her! Looking forward to the delivery of our furniture! Thank you!

We had a very positive experience. Our salesperson Phil was very knowledgeable and worked hard to ensure we got the best value for our money. We love our theater seats.

Just purchased a sofa, XL chair and a swivel rocker. Rochelle took excellent care of me from the start, greeting me with a big friendly smile. This was a fairly busy night where several associates seemed to be juggling multiple customers, but she was gracious with me and wasn’t flustered or rushed. I ended up borrowing a pillow to bring home since there are no fabric swatches, and this meant showing my ID and credit card. Rochelle asked another associate to help me with this fairly quick process (she was mid-checkout with another customer) which I had no problem with. The other associate, who currently had no customers, clearly did not want to help me, which I realized through her facial expressions & body language after she tried to find another associate to help me. (This is why I highly recommend going right to Rochelle!). After taking about 5 minutes of her time, Rochelle made a point to thank me and say she’d see me when I returned.
I returned today to make my purchase which Rochelle made so incredibly easy by having my cart all set up for me after some text communication. She went over every item, double-checking the online price and matching it, which I did not ask her to do. Rochelle went over the protection plan with me in detail, and didn’t push me to buy it (which I did) but just honestly wanted to make sure I understood what it offers. She wasn’t pushy at any point and was incredibly friendly and REAL. it’s refreshing to find someone in sales you feel you can really trust. I HIGHLY recommend Rochelle and will be going back to her for all of my future furniture purchases! I’d also like to mention Jake, the Sales Manager on duty, who was extremely helpful with j formation and very friendly.

I've been homeless for a year. I just rented an apartment and now I have New quality furniture from Ashley. I was very pleased at the service I was given at the Alberta Drive store in Amherst New York store Trisa was the sales clerk. This is not the first time I bought furniture from Ashley furniture and will not be the last time either.

Rochelle was AMAZING! She was very friendly and professional. Our experience was quick and easy. She helped us with every question asked. We ended up purchasing a beautiful recliner. This was a wonderful experience. I would recommend Rochelle to everyone . Thank you .

Amy O'Kief was fantastic to work with selecting a new mattress. She was very thorough asking questions about our health and sleep habits to help us find a perfect match. The mattress we fell in love with was outside our budget - but Amy worked to help us find something comparable that fit our budget. She was so patient with us and our two kids ages 7 and 10 who were curious about everything. It was our first time shopping at Ashley and we will definitely be back thanks to our experience with Amy. She is the best!

We had a wonderful experience today at Ashley Furniture working with the sales consultant Doug Collins. Doug was knowledgeable, friendly, and extremely helpful. He was not at all pushy as some sales people can be. Due to the fact that Doug was not pushy, I asked him to answer some further questions for me which he did, and decided to make another purchase from the store.

We have been shopping at Ashley in Amherst NY for 20 years. This recent experience has been by far the best that we have had (and the other ones were good). Cam, our salesman, was amazing during the selection process. He stopped by to check on us from time to time, but let us talk alone as we determined which couch we loved. We texted a few times while I measured at home and he was easy to coordinate with for the buying day.

At time of purchase, Jake came to help finalize the purchase and he was amazingly fair with the pricing! They were both super friendly and easy to talk to. The purchase process was quick and we were there for less than an hour!

If you are interested in getting furniture, I highly recommend Cam, Jake, and Ashley Furniture!

I shopped at Ashley Homestore again and contacted Amy O'Keefe (Sales Manager) for her expertise in decorating skills and office furniture availability.
She showed me selections in the showroom that met my needs in quality, color, and styles. I purchased computer desk, wall cabinet, and office chair.
I have a large wall viewed when entering my front entrance door that I wanted to highlight.
Amy suggested a mirror with small accents on both sides and table. We walked around showroom viewing different options and ideas.
I commented on all the interior decorating within the store and was introduced to another Amy who's the designer.
With my input and from both Amy's, I made purchases and very satisfied with choices including floral accent, vases, and marble top sofa table.
I have attached pictures of my latest purchases for viewing.
Ask for Amy O'Keefe next time you are shopping for great selections, price, quality, courtesy, respect, knowledge, and military discounts. Also, bring pictures of rooms to assist with home decorating.

Recently, I purchased a couch and swivel rocker chair from Ashley Homestore in Amherst, to refresh and lighten my family room. Photos are attached.
Again, Amy O'Keefe, who is also Sales Manager and a Veteran, assisted me with her expertise knowledge of products and interior decorating skills. As a result, my room is brighter, more inviting, and completely satisfied!
As part of conversation from past about bedding for sleeping comfort, I had purchased "Storm" pillows and "Purple" softstretch sheets. My sleep has immensely improved and refreshed.
I totally recommend Ashley products for quality, selections, colors, workmanship, and price.
I absolutely recommend Amy O'Keefe for quality assistance and her customers satisfaction.

A few months ago, I entered Ashley Homestore, walked around to different areas and noticed a bedroom set I was interested in with many questions.
I found a salesperson who's name is Amy O'Keefe.
I asked an enormous amount of questions related to product, prices, dimensions, etc.
Amy answered without hesitation all my concerns. I then inquired about mattress and box springs and again, she had detailed responses. In short, I purchased entire set and bedding.
Shortly, I came back to store looking for a dining room set and asked for Amy as salesperson. I had photos of my current dining area, explained my concerns and with her interior decorating skills she showed me different sets which ultimately functioned and fit perfectly and purchased.
Another day, I shopped for end tables, again, I had pictures of rooms to help with selections. I had no idea exactly style, color, functions, I was looking for.
With Amy's opinions, amazing knowledge of all products, I purchased 4 end tables that fit the rooms perfectly.
Yesterday, I went to Ashley's looking for rocker recliners. I showed Amy pictures of my current rooms and with her amazing expertise and helpful advice bought 2 recliners. The selection was amazing and variety of colors.
Amy is an amazing salesperson and now, a well deserved promotion to sales manager.
Any and all questions asked, she answered with great detail and knowledge.
Her superb decorating skills is welcomed for any customer wanting advice.
She totally listened to me without promoting or selling anything I didn't want or knowingly wouldn't be happy with later.
Absolutely no pressure! Amy was focused on my satisfaction with all selections and approval and got me to think out of the box.
Amy's military service adds a new dimension as a total team player, outstanding personality, very knowledgeable of all products, expertise, interior design qualifications, totally honest, trustworthy, and follows up on any product concerns after delivery.
I totally recommend anyone shopping for furniture, to visit Ashley's Homestore and ask for Amy O'Keefe.
I added pictures of furniture purchased.
Thank you!
Jerry Hale

We worked with Ray Harris and he was very helpful. Great sense of humor. He waited until we wanted his help then he suggested some items for us to look at. Never made us feel rushed or pressured to buy. We will definitely shop at Ashley's again.

I can’t imagine going anywhere else for furniture. The second I walked in, I met Rochelle Thompson and it was truly meant to be. We spent 3.5 hours together and I never felt rushed or pushed to make a purchase. Rochelle took an extremely stressful and emotional situation for me and made it as seamless as possible. I left feeling invigorated and excited for my new gorgeous pieces to arrive.

Me and my partner are first time buyers and this store gave us a great start! They were very helpful! Amy was very kind and knowledgeable! She knew exactly what we needed and helped us figure out the financing for the couch we chose! Will definitely come here in the future for any furniture needs!

From the moment my wife and I entered your store we were greeted by Rochelle Thompson, and as we talked about how it was meant for us to be there and meet Rochelle. She was very nice and helpful with our needs.we came back the next morning and perched on new bed. We are so pleased we met Rochelle. 😊

My husband and I came into Ashley Home Store just intending on looking around for a couch for our new home, as soon as we entered the store we were greeted by the lovely Rochelle! She was so very friendly and informative, she first just asked us what we were looking for and showed us the aesthetics of each side of the store and the sale going on for the store. I would love to also note that she did not make my husband or I feel pressured as she did not follow us around the store but occasionally checked in on us to see if we had any questions or concerns about anything we were seeing. She had seen we took interest to one particular sectional and showed us many different similar options with similar sizes and prices, she managed to show us the perfect sectional which happened to be on a major sale also assuring us that she would also help us with additional discounts if possible as price was important to us, she also gave us some great advice about care and management for the piece of furniture. We were also able to then look around more once we selected that item and we were offered bundled pricing which also gave us more time to make an even more informed decision. Again did not feel pressured or pushed to buy more or bundle more items by Rochelle, once we decided that we were only comfortable in purchasing the couch that day. As we were taken throughout the purchasing process we were given several options and able to work together to find the best option for us. Rochelle went over everything several times and was super thorough which I appreciate so much just incase I was missing any stipulations or fine print stuff. Rochelle made me feel assured that what I saw on the paper is what I was receiving she made the only process that may sometimes feel daunting, feel easy and breezy, fun and exciting! It felt so refreshing to receive such amazing customer service and I would recommend her to absolutely anyone! Any furniture buying in the future I will definitely be contacting Rochelle, we got so comfortable with each other by the end of our visit to the store we all hugged being so happy! We left feeling satisfied and confident in our decision and grateful for Rochelle and her amazing support and guidance. I told her I would love to speak to superior of hers to let them know how impressed I was by her ability to connect and support/help our family with our decision! Such a great experience thank you Rochelle and staff at Ashley home store!

Rochelle was a great sales person. She was very knowledgeable about the various living room sets, and did not try to pressure us at all. She managed to get the price lowered a bit, which mad it possible for us to but the set we really liked. 5 Stars !!!

The Amherst, NY location is absolutely stunning! Tons of furniture to chose from! Sales personnel are very friendly and informative. We happened to purchase on a VIP sales day, wow did we save BIG! Thank you Jake Repalone for assisting us and finalizing our sale. Jake walked with us through the showroom and helped us with all of our concerns and answered all of our questions. All of our furniture was in stock and will be delivered in less than 3 weeks! Our entire experience was 10/10. We will definitely be back. FYI the VIP days are once every month!

Today we had the most WONDERFUL experience at the store. Jim, our sales associate allowed us to walk the store and really have the time to look for what we wanted. I had my daughters with me and the associates were so patient with them as well. Lisa the store manager went above and beyond for us to be able to give us exactly what we wanted. And to wrap it up, the teamwork displayed by Jamie was outstanding. Kudos to this team and thank you for helping us purchase everything we wanted!!!