T-Mobile

I first went into this location yesterday and Michael helped me. He was absolutely amazing and professional. What I thought would be an easy transaction ended up being a complete disaster, not because of the rep or T-Mobile. He was tested in every single part of the sale and he didn’t stress under pressure. He ended up staying way after hours and still was the absolute best! Today I went in again for more phones and was helped by multiple employees and they were also just as helpful. This location has the best of the best employees. I can’t thank this staff enough!!! This will be my go to location for service.

Micheal helped me out today and made things so easy for me! He’s super professional and funny! He answered all the questions I had! Definitely recommend this location!

Had a great experience today at this new Firestone TMobile location. Asst. Manager Javier, and Associate Zack were both knowledgeable, quick to help, and very kind. I was able to get my new phone without any problems, or pressure to spend more than I wanted (which happens often at other locations I have been to).

Thoroughly enjoy coming to this store. Every time I get welcomed upon entry and the associates are quick to answer questions. I don't often buy things, but am still welcomed like a customer should be.

Mike V is the man! Knowledgeable and friendly. Knows what customer service is and how to give it.

We had wonderful service from Gabrielle! Fast, professional and friendly. I wish I could give her 6 stars!!

Quick and easy experience Javier was super helpful and got all my issues solved

visits to deal with phones are painful! But this one was quite pleasant and fun!

I really love the service. They are very friendly and will answer all your questions

This is a good company to go to and for people who want to save on their bill and get great speeds.

Great customer service.

My dad bought a new Samsung at a different T-Mobile store and it started to lock up and randomly reboot, staying on the reboot screen for up to an hour, several times a day. After 4 days of this, he stopped in to get an exchange at this store, the phone was stuck on the T-Mobile screen when he went in. After messing with it for a while, the individual told him he couldn't do anything (exchange or refund) because he didn't have a phone protection plan, so he was told he would have to contact Samsung for support. That is absolutely wrong. At the VERY LEAST, T-Mobile has a 14 day buyers remorse policy. The phone was obviously defective, but could have simply been returned under this policy, if nothing else.

We went to a different store and they were extremely appologetic for the treatment we experienced, took the phone back as defective, refunded his money, waived the restock fee, and we picked up a different model, all without a protection plan.

I've been with T-Mobile for over 9 years now and have NEVER had this kind of trash experience before. Now I'm off to write a 5 star review for a different store.

I'm just tired of these big corporations selling lies to get customers.