Lowe's Home Improvement

Love this store, I'm remodeling a mobile home I just got, and with their credit card, the 5% off has made my renovation budget friendly. Just have to watch some of their stuff if it has a yellow tag. Sometimes, it still rings up at the original price,

For instance, I got my flooring there, and it stayed it wad on sale, but when I got to the front, it was the original price. I showed them a pic of where it said it was on-sale, and they did not fight or argue with me and changed it, saving me $800.

Also, always check there, Clarence spots got an electrical stove top for about $500 off, I believe.

Had exactly the Scott’s fertilizer I needed. Cashier lady was very friendly, I love real human cashiers !

Love the selection of flowers. I have gotten several orchids and other plants. I absolutely love the clearance racks! Great assortment of roses too!

I can't go in here because I spend too much money. I bought everything needed for a complete bathroom remodel and all I went in for was one thing.

They also get all my money because they have amazing plants. Do you need plants? I don't. But here I am....

Anyways, my husband says from now on I stay in the truck.

Friendly staff at this location

Presley does great Everytime she is definitely my go too when needing help

Having been a front end manager at 3 different Lowe's locations, I made a few observations that probably don't matter to anyone else. Yet, here's what I found in case the store manager is reading.

The shelves were stocked pretty well in hardware and building materials; however, ISLG was either on break or gone for the night because their department was a mess! Wood pellets were spilled on the floor, I saw trash stuff inside some merchandise and products were placed in the wrong spot on the shelves. Obviously customers have been shopping all day and no one has done a department clean yet. That all being said, I recognize that workers call out on the weekends more often than not and to that end, I understand the messy ISLG. It's not abnormal, just frustrating and I sincerely hope that it's not a regular occurrence.

The staff in the hardware department were amazing! One employee was talking through my husband's project with him to make sure he had the right galvanized nails while the other was stocking his shelves! Great job Hardware!

The last thing I want to mention is the checkout. Sales associate #s2235DH1, Diane I think was her name, did NOT come out from behind her point of sale register. She had my husband hand each item to her and she did NOT inspect the BOB or inside the boxes to make sure nothing was being concealed. I'm not sure if that is a training issue or laziness. Either way, if there's product going missing y'all need to look into training the employees and head cashiers doing regular cart concealment practice.

I still give them all the stars for having all the things we needed in stock for our project today and for the parking lot being clean!

Purchased an upright freezer online Monday, August 7, and received the product Wednesday, August 9. Delivery was efficient, professional, and had great communication. Another great experience from Lowe's and their delivery service.

Checked the website for the tool I needed. The Decatur Lowe's Home Improvement store had what I needed. I went looking for the tool and it was not where the website says it is. An employee asked me what I need and brought me to the correct location in the store. Lowe's needs to update the website with the correct content location. The employee did a great job.

Since moving back, this has become my home away from home. The prices are comparable to Home Depot, and the staff is pretty helpful and at least present (which is saying something when compared with the average Home Depot).

And the pin on Google maps is wrong (as of the date this review was written). It's not like it's hard to find though!

Came in looking for a tricky pvc connection. Was lost until Kay came to my rescue. Very knowledgeable. Very helpful. Very friendly. She found exactly what I needed. I'd probably still be standing there without her help. Thank you, Kay! (-:

People are so helpful and nice here! Christie in the garden center even remembers my family and always gives kids stickers! Way to go Christie and team Lowe's Decatur!

Great choice, decent prices. The staff are just absolutely great. You even don't have to ask for support, those guys approach you when the got the impression that you are looking for something. Get good advice and support, go to LOWE'S

If you want to repair or replace something around the house . Lowes is the place to go. Its also a cleaner and better lite store than Home Depot ( Home Depot feels like you're rummaging around in a Basement. )

Always a good place to find what I need for construction projects. Prices are fair and selection is generally good. Recently, everyone has problems getting some items and the prices on lumber are still stupid high, but this is not an issue with this store specifically as nationwide it's a problem. Staff is friendly and helpful. This store still uses actual humans on a few registers, which I personally prefer to working for free at a self checkout. Will be coming here for many more years undoubtedly.

I had a great experience with Cristina in the appliance section. The area was very clean. She was very knowledgeable with the appliances and assisted me in picking the ideal washer for my home & lifestyle. Thank you Cristina!!

David is the go-to guy in the lumber department. He figured out the best type of board to use under a sink, and cut it precisely. 👍

I wanted to give props to Presley, in the Doors & Windows section, who really knows her stuff. She was able to assist us in a super-efficient manner, from helping us save $ on some particular barn windows, to following up with us later on an issue with our tax exempt enrollment status in the computer system. Superb customer service…I’m noting her name and asking for her again next time we need speedy, reliable help - thank you!

Gene the team leader way my family's saving grace. This gentleman help point us to the right direction to purchase ratchet straps. Later my aunt and I ran into him again. He was able to provide us a screw driver to open the package. The. He helped us setup the equipment and properly secure our furniture. He was very pleasant.

Always a decent experience. Have found help when needed in most departments and usually knowledgeable associate and willing to help.
WARNING: please don’t look at the lumber prices if you have high blood pressure or any heart conditions