PetSmart

Always efficient and great experience with my chihuahua mix ! he is a shy boy and they are great with him especially Jacquelin S ! would also recommend the holiday special addition with a coupon book!

Very large selection and the isles were well organized and clean. It was very easy to locate my pets section and explore other pet supplies as well. The cashier was very friendly and personable. It was a welcoming organized place and the prices were reasonable

Wonderful experience and care of my loved doodles!

Everyone was so helpful and kind.

Our dog Miller is a scared puppy when it comes to clipping his nails..
Everyone is well trained and very professional.

This Hanover branch made a very scared dog feel comfortable.

Thank you !

I will refer family & friends to go to your

Heather groomed my dog today and I couldn't be happier. My German Shepherd came in for a bath and brush with some accessories. Dropoff was easy, and when I picked her up she was happy, smelled amazing, and was perfectly clean! I normally groom my dog at home, but I will be coming back to Petsmart Hanover specifically so Heather can groom my dog.

I was especially impressed with how perfectly her nails were trimmed. My dog has a lot of "tuft" on the back of her legs. When I dropped her off I was afraid it was getting matted, but her bum fur is now fluffy and clean. She also got a dapper bandana!

This is a great location, and the store was very clean. Even the staff on the registers were great: I was welcomed immediately when I came into the store and the transaction was fast and curteous.

Myself, and my GSD Delta are very grateful of the awesome service we received today!

Walked to store 6-5-22 9am to a warm. Welcome very clean walk in around 215 pm 10-21-22 again to a very nice welcome staff are super friendly and store is immaculate clean I will return again and will recommend this store 100%

Grooming section = the employees love what they do and it shows when they greet your pup.

I went in to get a harness for my puppy she outgrown the one I got her a month ago. Same size (small) different manufacturer Top Paw. This new one is so much easier to get it on. Even my wife can get this one on and off. Love the metal clips instead of plastic ones. Highly recommend this harness and brand, very well made

My family and I LOVE the Hanover PetSmart! We go there for all of our animals and we have a lot! Dogs, cats, fish and reptiles. It’s always clean and the animals are always well taken care of! My favorite part is that they offer field trips for kids to learn about the different animals or even Girl/Boys scout groups to earn a badge. They truly go above and beyond for their costumers.

Always have great service here! Awesome price matching and quality only sold at PetSmart items. Heads up but cell service is spotty so come prepared if you are price matching with an online retailer.

Clean friendly, always a good time!

Large selection and well stocked. Clean

I placed 2 online/store pick up orders at the Hanover, MA location. I arrived and was greeted very kindly by an associate. Both associates I interacted with were not only helpful, but kind and friendly. It was obvious that they acted genuinely and not because of requirements set for employees. I highly recommend visiting Pet Smart stores, but specifically the Hanover, MA location.
Thank you.

Groomers do a wonderful job and are flexible to our needs. My dog Jack loved his groomer and he typically despises the vet and groomer. He doesn’t like getting nails done or the blow dryer tho. But groomers try their best to get the job done! If your pet is nervous or high maintenance like mine, try bringing into the store a few times to get acclimated & buy them a treat or toy. They may be able to accommodate you by reserving a time when they aren’t too busy. Oh I should also mention that the store staff are very helpful too especially when your dog takes a dump in the middle of the store. Great customer service!

Grooming Review: I have been taking my catahoula/beagle mix pup to Meghan at the grooming area for about 6 months. She is wonderful. Despite his completely lack of desire to be there and his clear anxiety, she always tries to shower him with positivity. He always comes out looking great.

Very clean, had plenty of different varieties of animals to take home as a new pet. All looked and appeared to be healthy!- Even had 3 cats who were recent rescues from Puerto Rico all looking for permanent new homes! The staff was super friendly and knowledgeable. As well as the other patrons in the store. It's hard to keep a store like this clean. But this store was definitely noticeably very clean& certainly up to my standards anyways! 👍

Love this store. We go out of our way to go here because they always have everything we need. My daughter has an axolotyl (however you spell it) and this store always has frozen bloodworms and brine shrimp. No other store keeps them stocked! They have a variety of toys for dogs as well. The staff has always been nice and friendly. Easy parking.

My autistic nephew got his first puppy, the man that helped him explaining everything to him so he could fully understand what he was saying, was very patient with all his questions and really went above his job description to make sure my nephew had a great start to pet ownership.

We stopped here while traveling, and I wasn't sure what to expect. I must say I was pleasantly surprised! The animals for sale seemed happy and well taken care of. The aisles were clear of debris and the staff all felt like family. This store is a big part of their community. Highly recommended!

Everything you need about pet they have and good people working there

I forgot my cell phone at home and forgot what kind of dog food I needed to get. Maddie, an employee at your store, went above any beyond, trying to look up my phone number to find past orders, and when that didn't work, let me use her personal cell phone to call my husband to ask him what brand. She was so friendly and professional, and saved me a trip going home to find out. Thanks Maddie!