Firestone Complete Auto Care

Ben is the best! We accidentally ruined our back tires on the car going on the tow dolly two days before our 16 hour PCS drive. They were able to replace the tires and do a main fence check and get it back to us before we had to leave. We use Firestone at every base, they are always kind and helpful and I trust them especially since they go over the top to help us in situations like this. Thank you so much!

These guys were extremely helpful and professional! They got me in quickly after my car died the same day, and I really needed my car back up. They replaced my battery quickly and got me out the door in a timely manner. Thanks!

I recently had an experience at a tire shop that led me to believe I received subpar service. However, upon reflection, I realize that I misunderstood the situation. In truth, the tire shop provides excellent and fast care, prioritizing the needs and safety of their customers. The representatives at the shop genuinely have the best interests of their clients at heart, offering professional advice and efficient service. My initial judgment was hasty and incorrect, and I recognize the high quality of service this tire shop consistently delivers.

I called at the last minute to get one of my tires replaced and was told I could drop off my vehicle and they would take care of it by the end of the day. They were very nice and professional.

Ben does a great job making sure you get exactly what you need! Highly recommend checking this facility out. You can trust your vehicles with them.

Got a check engine light and scheduled an appointment online for 7AM the next day and dropped it off early the day before at 4pm. By 6pm the same day i was given a quote and diagnosis, and ready for pickup by 10AM the following day.

We've used this store several times the past year. Each time our customer service person, Ben, has been knowledgeable, helpful, and friendly/ We plan on using this store for all our tire needs.

Very Professional, knowledgeable, helpful and Wonderful personnel that works there. I will recommend all my friends and family to visit the shop.

The customer reps were very courteous and professional. The work was done in a timely manner.

Amazing customer service! I stopped in 15 minutes to closing time with a nail in my tire. Instead of turning me away, Allen got me taken care of. John the technician was also friendly and did not complain about working past closing to patch the tire. Kudos to this team of professionals!!

Great location on Ft. Eisenhower. Great quality service.

They were very helpful and got the job done quickly

Super & Professional Service
Taking care of Military Families is what it's all about !

And so far they've been outstanding!
Keep up the good work, our military needs you!

I've been going to this place for pretty much all my car repairs, solid work, fast, and all the staff are very polite and knowledgeable. Highly recommend.

Great costumer service and quality of work.

I love the customer service from this place. They contacted me and let me know the issue is not as bad as I thought and they didn't charge me. They always meet and greet with you in a pleasant manner. This place is still awesome. They find a way to get me in and checked. My Cars are always in good hands

As a previous ASE technician, I can tell you these guys have their ducks in a row. Allen is an exceptional service advisor, and this Firestone location is THE best in the Augusta area.

Excellent service. Friendly and professional atmosphere.

Didn't have an appointment, but David said he would be able to get to it by the end of the day. So I Dropped it off and got a ride to work. Had my routine services done, you know oil change tire rotation and alignment and stuff. Got a phone call around lunch time saying it was ready if I needed it but they did have a few recommendations. Very friendly and informative about stuff. Am going to be using in the future.

EDIT: The regional manager followed up about my issue and they investigated finding the original phone call where I was stated the cheaper quote. They sent me a refund for the difference within a week. Very happy with how they handled the situation in the end. I will make sure to double check and get a quote in writing to avoid this happening again!

BEWARE! Shady store manager. I was quoted $400 over the phone. Came out to be over $700 even though no other parts or labor was needed. I am furious with the outcome and will never return here. If you’re a customer, make sure you get the quote in writing before hand or they will take advantage of you.