T-Mobile

Manny at the T-Mobile was super great. He took the time to make sure the phone was unfixable. Before I got a new one. Took the time to show me how to work the phone. If I ever have to go to T-Mobile I will definitely come to the one Manny at. Palatine. The best service ever. Thank you Manny

I visited this store to get a new phone and a new number. I was met by Jonathan C. who helped navigate all the options, plans and specials that were available. Once I had decided on a phone and plan, he helped set up the phone and walked me through the features and some tips. Jonathan was friendly, knowledgeable, and extremely helpful. I would recommend this store to friends and family. Thank you for a great experience.

Visited the T-Mobile store and was blown away! The store manager Tom was knowledgeable, patient and super helpful; his leadership and the team's service were top-notch. A definite 5-star experience that left me impressed and satisfied.

Manny has been fantastic! Exceeds my expectations! Solved my problems and guided me! I sincerely appreciate his service and i am very happy!

Manny was extremely patient in helping us set up our new phones. We are seniors and he took his time and did it with a smile. We appreciate good service and we appreciated Manny.

Wow what a great service today by Ninos! He was perfect! I honestly thought he was the manager everything went very smoothly he gave me the price it was a great price! I activated 6 lines for me and my family! Will be back for more! For my other family members! Only ask for Ninos! I can understand him very well!

Setup new service with Jennifer! She was able to accurately break down my monthly pricing which gave me a safe sound of mind, she was amazing! Will be coming back to do more business with her

I brought my father into this store a few months back after I finally convinced him to upgrade his old flip phone to a smartphone. The sales reps who assisted us throughout the process were polite and professional! Lorena did a good job recommending the phone we purchased based on my father's basic usage. Manuel was the pleasant young man who set up our account and service. He did an awesome job transferring all the contacts on to the new phone (which I did not think would be possible!). The assistant manager Daisy was attentive and noticed there was a defect on the phone. She was able to swap it with a new one patiently and promptly!
We had a great experience. Not only was everyone very knowledgeable on their products, but their customer service was excellent!!

We were making several changes to our plan and porting numbers from another carrier. It would have been very difficult to manage on our own. Lorena R. helped us and I could not have been happier with her help. She was professional and very understanding during the complexity of the changes.

I walked to the store to get some information about plans, phones , etc. I met there Jennifer , she was really helpful , patient and gave me as much information as I needed. She helped me to switch from different company to T-Mobile . Jennifer made the whole process painlessly, she even stayed to help me when her shift ended. Highly recommended . Thank you for very good customer service . It doesn't happen that often.

I got a phone here and airpods, great service from ninos and ivan

I recently switched over to T-Mobile. I went over to this store only a few blocks away from my house. I was helped by a very smart young man named Christian Vargas. Extremely helpful and respectful young man. I was given the greatest deal thanks to him. My visit there was nothing but good. Went home with a very good deal and BRAND NEW PHONE! So far I love it! Don't let the negative reviews stop you from going to this store. Everyone there was very friendly!

Jonathan C. was very friendly and helpful. He worked with me through my situation patiently and overall I'm very pleased with my experience.

Honestly, It doesn't take much to impress me, but worthy customer service was given! Jennifer, which was very confident, funny, knowledgeable, and welcoming as soon as I entered the store. Though they were busy at the time, which is everywhere. She reassured my wait time.

My wife and I went in prepared to be there forever, get questionable customer service, and walk out frustrated even though we did what we needed to do as we have in the past from a completely different location. BUT!!!! From the moment we walked in Alex greeted us with a smile and really took care of us. Customer service is a big thing for me I’ve walked out of places for less than decent customer service. He was very patient with us while we made up our minds on phones he made the entire visit very easy. Most of all he was straight with us! He wasn’t trying to hide any extra fees or pushing us to buy something we didn’t need want or ask for. I would definitely recommend making this location the one and only one to go to if you want great customer service from REAL people.

Jennifer was amazing!! I will be coming back to do business with her!

Alex did everything he could to make our experience with getting new phones pain free & easy! Don’t hesitate to work with him as he is patient and will do his best to make you feel comfortable with the transaction!

I went in with my family to buy some new phones , and saying the customer service here is great is a complete understatement . They were phenomenal, specifically Christian . He’s your guy . He was quick and fast to find us a plan that worked for my family and he got us the best price . You Can’t beat this service anywhere my family and my wallet were happy .

This is a corporate store but doesn't do repairs at this location. The will ask you to go to Rolling Meadows for repairs. I've had two encounter's with them recently and both have been a very positive experience. Although I had to wait a half for a rep during their busy time it was more a factor of the process they go through when buying a phone through the Sprint process. They make certain you understand what you're signing, leasing or buying. I wholeheartedly recommend them.

All these reviews are old and outdated. This is by far the BEST Sprint store that I have been to. The customer service was excellent and speedy. I was crunched on time because I was on my lunch break and they did the upgrade really fast & applied the screen protector and case all within like 40 minutes. They were really friendly and attentive. I laughed the whole time & it was just a great overall experience. I will definitely be visiting again. PLUS the music they were playing was awesome!