United States Postal Service

I would give 100% for great mail service in comparison to most other post offices I been too. Post office personnel was always friendly and overly helpful May 2024 to August 2024 . For several months I got stuck around the neighborhood everything went well at this post office no arguments about receiving general delivery while traveling through here where we stayed off and on until the tall lady clerk at front desk brought in short curly hair lady manager to come-in and tell me I could not use general delivery anymore and could not get my mail unless I use po box, while stuck at local campground here with truck problems in Carbondale, IL area. I will say they gave me several months general delivery while I also have no permanent residence here since we can stay only max 14 days where we stay at. They were helpful but I thought unfair that my male companion who accompanied us here with almost the same exact circumstances stopped paying me rent this entire year as well, could continue his general delivery service there without a PO Box purchase while I was the only one that needed to purchase the po box to continue service even though we both been traveling through here with no local house or residence besides campground. Never resolved our truck problems and situation as of yet. Most of the mail personnel here were very nice and helpful minus the small situation of a couple giving me a hard time at the end to demand I get a po box or could no longer receive my mail. I do already pay for po box in other towns am already customer and I think USPost iffices should maybe consider situations as already being a paying customer for other po box. I think the rule is 30 days for general delivery but if we leave and comeback the 30 days restarts for general delivery? No doubt I am complimenting but also making note of the general delivery rules? Apply to me but not the other adult person who lives with me free? He also get his mail free at the post office now when I dont!

Wait times are reasonable, and there are several chairs available for customers to sit in while waiting. Very organized deli-style ticket number system to maintain fairness and order--although a supervisor once "helped" by ignoring this system and first taking care of customers who had arrived after me, and therefore had later numbers than I did. I politely spoke up, and the female manager was rude and said that the number system simply "did not apply" to her because she was a supervisor. Otherwise, my experiences there have always been very good.

They usually take care of me here and as well as the smaller center on the west side of town!

Usually, I’m not a big fan of USPS. My mail carrier Kim hasn’t stopped helping find my missing package after a mix up. I’m glad she’s going out of her way to help me find my package. She’s willing to go above and beyond! Thanks Kim!

every time I have came in this post office, the clerks have approached me with a smile, and are always eager to help me. I greatly appreciate them.

I lived in Carbondale for three years while going to law school. I found the USPS employees at this location to be super helpful, friendly, and professional. I never had any issues with my mail. The last two years I rented a PO Box at this location. My mail was always promptly delivered. I also mailed lot of packages internationally. The employees always treated me with very nice, despite the fact that entering all the information for an international package into the computer is a pain in the rear end for both the employees and the client. Special thanks goes out to Scott and the other gentleman (I am sorry I cannot remember your name right now, but I believe it started with J) who was always at the very far left of the counter. :)

Very helpful with getting out my packages to my customers. I do have knee problems so my finance takes my id up there to pick up my general delivery mail. Im disabled and homebound. Thank all for your help!

great staff, all of them! they always try to make mailing packages easier, faster and more efficient. these employees go the extra mile every time. i actually look forward to going in.

I've had such great experiences on several different occasions. With mail mixup, address change, and delivery issues- they're always so helpful to straighten out an issue.

The individual workers are always fast and easy to work with. I constantly ship through here.

Never had a problem. Staff is nice and efficient. Office may be crowded but the line keeps moving

So helpful to me in getting mail changed, p.o.box, and assistance in home box keys done as well...great staff :)

The Carbondale Post Office is professional, polite, and always dependable!!!

Nice people excellent services.

Staff were very helpful

Clerks are knowledgeable and friendly

My mail lady is great

Friendly staff, convenient services

Good service and nice people

Very friendly staff