Journeys

Jensy was TOO KIND
Attentive , asked questions for proper pairing and sold me on a couple other things . Great service

Amazing deals on Hey Dudes! Customer service is wonderful.

The journeys (under ground) that has the corner store was amazing today!!! Erin helped me with my shoe selection. So patient, sweet, and helpful! What a joy to shop when there are employees like her!!

Fantastic experience! Crowded with holiday shoppers, staff remained friendly & willing to help! Awesome experience!

EXCELLENT service. I had called them to find out if a purchase I made online through dcshoes.com would be acceptable to exchange/return or special order, and they said "absolutely" (I had called other dcshoes.com retailers and they said they couldn't/wouldn't accommodate).
By mistake I went into the other Journeys (underground) and explained the situation. I said "whoever I spoke with said you would be able to accommodate if you carry stock." Unfortunately that place they were very abrupt and cut me off telling me they can't do it. I had driven an hour and a half out of my way.
I didn't realize there was more than one Journeys.
Luckily, I continued walking through the mall to find a restroom and saw this Journeys. I almost didn't go in because I was afraid of how I'd get treated, but I went in anyway.
About 3 or 4 people helped me figure out the right size, the right replacement, and were so helpful and kind when I realized what we had was actually already the right size. We didn't end up purchasing anything because it wasn't needed, but the way they all jumped right in to help was so refreshing. They seemed very knowledgeable about their products and about shoes in general. One of the women gave helpful suggestions about how to make kids shoes more comfortable. She was extremely nice and professional. I have to say, this is out of my way, but next time I buy shoes, this is where I'm going. They have an incredible staff there.

The people in there are very friendly. It doesn’t seem like they’re in there to just get you to buy. They make conversation and make connections with their customers. Emaya was a big time help to me individually. She helped me decide which sneaker looked best on my feet and with my style. Thank you :)

A kind, tall gentleman was very patient with us while we ascertained my Son's shoe size and picked him out a pair of Converse. Thank you much!

The customer service from this one girl was absolutely AMAZING!!! She was on point and didn't make me feel rushed and I love that, no question was a stupid question with her. I forgot her name but she had gauges in her ears and long blonde hair and worked night shift on Feb 16th. She needs a promotion!!!!

I come here for my shoes. They always have colors and styles I don't see no where else. And if its out of stock, then you wanna check with these guys first before giving up. Great place. Great service.

Great selection. Good customer service.

School shopping very friendly service

Staff was friendly and helpful.

Very good customer service.

The clerk was courteous and polite

My favorite shoe store.

Awesome

Loving staff