JCPenney

Very friendly staff and nice selection please stay open

Even though it's inside a small and fairly dead shopping center, this JCPenny is still about the same as any other location. The only difference is that this one may be smaller compared to other locations.

I normally order clothes online but I needed a dress shirt faster than it would ship. Walked in, found exactly what I needed. Staff was also very pleasant.

Great place to buy clothing for sure.

This store is better than Watertown. They have more selection of all items. The staff was very helpful and pleasant. The staff was constantly taking care of keeping the dressing rooms clean. Checkout was fast. Great prices and sales!

Massena’s local JCpenny’s is great! I needed an extra long curtain rod and they had them in stock! No shipping or waiting. The staff is friendly and helpful! While there I had to pick up a few fun outfits as well!

I had an enjoyable experience. The cashier named Tabitha was very helpful and kind. She is very pleasant and knowledgeable. She is a keeper. If I had a business the would be on the top of my list to hire. J C Penny is so lucky to have her. This is my first time meeting her but I feel like we bonded.

It was great. I'm putting on weight and needed some new sweatpants, They had the good ones,

Always been a great place to shop would be better if they went into the village of massena and got out of tht decaying mall we have now

Had a nice time school shopping. The Male cashier was somewhat snooty and rushing us that he didnt use any of my rewards for me and wasn't helpful when I was trying to find coupons for my large purchase.

Got amazing deals on clothes and curtains! The staff is always friendly and helpful :)
We dont have many shopping options in this area, but it is definately worth coming just for JCPenneys.

Merylin was very helpful to me finding what I needed. I enjoyed shopping at JCPENNEY, they have some good quality items in the Massena Store. I hope that it stays open because we don't have too many stores here.

I come across the boarder to go to this store! Great prices and great selection of plus sized clothing

Their employees are very friendly. The store is huge and they have a lot of great clothing lines here.

I really love this place,great staff too. however it’s connected to a dead mall.

They did have a lot of good sales. And they do carry good product line. The help was friendly

Abousoutly wonderful. Had,2 wonder f up,girla waiting on me Katie and Rebecca. They were so helpful. Very Happy with the service. Thank you Young Ladies

Cashiers and manager give great customer service. Prices are not to bad either.

Nice staff store is organized well and fair prices. Always enjoy shopping here

I had been looking for a sport coat for the past few months. Not only did JCPenny have exactly what I was looking for, they were on sale. I bought two. Thanks JCPenny!

The last big store in this mall, often has good deals and otherwise reasonable prices

The clerk was able to order the item that I needed, that I couldn't do from home.