Mattress Firm Seminole Trail and Rio Rd

SHAY IS ABSOLUTELY AMAZING! 5 stars.. 100%.
My partner and I came in to find a mattress because our mattress is NOT cutting it anymore.

Shay asked if we wanted to do a sleep study (or quiz) while we were lying on a mattress. We answered the questions and she showed us mattresses that fit what we wanted.

She was so professional, patient, understanding, KNOWLEDGEABLE, and so funny.

We felt comfortable fully explaining our budget and what we wanted in a mattress. She showed us mattresses in our price range (plus the sale and her knowledge of the financial system used)… and got us even more than expected.

I can tell you that I did not expect to buy a mattress that moves, vibrates, and has Bluetooth capabilities… but it’s because I didn’t even know they existed and that I could even afford it.

(She’s also a trainer.. so it makes so much sense why she was able to help us so much.)

Shay, thank you so much.

Mattress Firm… you have an amazing person working for you. ♥✨

Shay worked very hard to help with my mission to find the "right" mattress for my sister in law. She is extremely knowledgeable and was very good at explaining the different parts of a high quality mattress. We both agreed that going with a trusted name brand, such as what the store carries, beats any "DYI" hack out there- for so many reasons! She is super personable and a joy to work with. Definitely recommend!

When in with an idea of what I wanted. Michaela was super friendly and made sure to figure out what I needed with only a few questions. Had me try a few out and made sure I was fully satisfied. Even worked with me on there delivery. Super painless experience. Highly recommend

Excellent store.
Roman, the seller, took his time to solve a lot of issues that the application was showing, and assessed me in all my questions about matress and credit application.
Best seller in the country!!!

Lori was the best salesperson I ever worked with.. I bought the best mattress because of her. Love Mattress Firm!

I spent a lot of time with both salespeople Roman and Shay. They are both knowledgeable, very helpful and patient. I purchased a mattress a couple years ago that was just not right for me. So this time I spent a lot of time being sure I made a good choice. Mattress firm stands behind their sales and Roman and Shay were amazing.

I initially went to the Pantops location and had excellent service from Roland then I went to the Rio Road location so I could try a purple mattress. Shay also provided excellent service. I am so excited about about my new mattress.

Shay was so helpful. She was knowledgeable and patient with me as I had many concerns and questions. After telling her of our needs, her suggestions were so helpful in making my decision. I appreciated her help very much!

It was so easy to find the mattress I loved! They were patient and helpful and the prices were very reasonable! I highly recommend!!

Roman was very helpful at outfitting our new rental home with beds. We think we got a good deal, too!

Michaela was great to work with. Offered helpful suggestions, not pushy, and were happy with our choice of mattress.

They were super friendly and made sure we left satisfied, highly recommended they worked with us and we got the mattress we wanted !

Great experience with Shay. She was very knowledgeable and helped us find a great new Mattress and base! I highly recommend talking with her if you have any questions about mattresses and sleeping habits!

Shay was so friendly and very helpful in learning more about mattress options!

Shay corrected what was a terrible experience I had at the Harrisonburg store. She was so very helpful, assisting me in getting the best mattress and base for me. She is professional, forthright and honest. She got done what the Harrisonburg store failed to do for me. I highly recommend anyone to her in good confidence. She is accessible and available, and she clearly stands by what she tells you.

The staff is very professional, knowledgeable and a pleasure to do business with! I highly recommend this store.

I had been looking half-heartedly on the internet for a simple inexpensive foam mattress but found nothing. A nearby Belk’s store employee suggested Mattress Firm. I found just what I was looking for in no time, thanks to Roman. No high pressure sales pitches,; he showed me what I wanted and answered my questions. The store will hold the mattress until I am ready for pickup. Plus I lucked into their Black Friday sale price in early November. I liked that the product was American made.

Amazing service from Shay. She is pleasant, knowledgeable, efficient.

Roman is the best salesman I have ever met!!! I spent so much time in the store and went back and forth deciding which mattress I would like to get! He was really patient and helpful! Definitely will recommend him!

I was unsure of which of two types of beds I should choose: platform or adjustable. The store manager, Shea, was very helpful, respectful, and professional. I recommend this store in the Mattress Firm chain (Seminole Trail & Rio Road).
I will review again after the delivery and installation.