Nielsen Kia of Newton Service Center

Kia of newton service department is very well maintained with great customer service.
For your basic oil change, etc. It is a perfect place to keep your new or used kia and great operating condition.
They offer a waiting room with comfy chairs and couches. The waiting area is also equipped with a charging station for any of your electronic devices. Why you are waiting, you can sit back and watch the TV that hangs on the wall read ir simply relax while your car is getting a makeover.

Brii Higgins!!!!!!! Need I say more?! By far the best service advisor that I have EVER had the pleasure of speaking with at your establishment. She is phenomenal say the least! I called out of necessity looking to have my 24000 mile service, 4 new tires, as well as to have my cars 1st recall hopefully, finally fixed. No exaggeration she was so unbelievably patient, extremely knowledgeable, and my personal favorite.... She listened to me!!!!! As the mom of three young girls and man child that means something. Brii got me in for the next day which was top notch seeing as I truly needed new tires. Brii connected me with the parts guy so I could price out tires and see if they had any I may want in stock. Forgive me as I do not remember the gentleman's name, but he was great as well. Brii assisted me in making informed decisions and listened to ALL of my concerns. Usually I am yessed to death because I am a tiny little blonde so what in the world could I possibly know, but not this time! I explained the first recall in detail to her so I didn't get brushed off again like all the times before when they told me there was nothing wrong or they reset my radio. I may be blonde, but I know what an instrument cluster is and an LCD screen behind my steering wheel. I had been trying to have it fixed since I bought the car back in June of 2021. Which is also when the recall first came out. When Brii informed me that I had been correct the update had never been done and it was finally fixed I was blown away! She had actually listened to my plight and followed through with what she said! I am so very grateful to her. She is a lifesaver! People so genuine are difficult to find these days and truly make all the difference in a business such as yours. I will be forever asking to speak with Brii for all my future services. So let her know just how fabulous she is for me and give her a raise because with drive like that, she is going places!!

My experience was nothing but five stars. I took my Optima in for what turned out to be a warranty covered motor replacement. I wasn’t aware for sure that it was a covered item. Tom contacted me and assured me it was covered. He also stayed in contact with me almost daily. Giving me updates on the status of the parts delivery and of the work being done. The whole process took less than two weeks. Tom and the other staff there that I dealt with were very friendly and professional. Service work done right!! Keep up the good work.

Staff was Very friendly and helpful. Felt relaxed for being at a dealership. Had my car serviced Brianna was awesome on helping me schedule and ordering parts needed and work with my schedule
Awesome team

Jeff, Isaac and staff are always professional. I went to Kia to drop my Sedona for repair work. They were able to get the vehicle done earlier than expected. Always a pleasant experience at Newton Major Kia.

Kia is the best 👌❤loved that place very nice service lovely people and everything is great 👍

Amazing service! And great price!

Courteous and professional Service.

There was nothing wrong the car, and try to charge us $2,600, unnecessary repairs on the car. We will never go there again. BEWARE