United States Postal Service

I recently had a fantastic experience with the United States Postal Office in Pounding Mill. The staff was incredibly helpful and efficient, ensuring my package was handled with care and delivered promptly. Their dedication to excellent customer service truly stood out, making it a smooth and pleasant transaction. I appreciate their hard work and commitment to serving the community.

Have always been friendly when I came in and the wait time wasnt that long I like this post office better than the one in Richlands

I had a PO box here for 5 years, always a very clean environment. But inconvenient lobby hours.

If you are someone that plans on having packages delivered at this location, I would advise otherwise. I have had a PO Box at this location for almost a year and I've had packages placed in incorrect PO Boxes or lost completely on 3 separate occasions. As of recently, I ordered checks to be delivered for my personal checking account. I tracked it and when it showed 'delivered', I went to my box and noticed nothing was in there. I went to the front desk and they asked 'what box number is it', to which I said '145' and an employee beside the lady working said 'Check 541, sometimes x-name gets them mixed up'. Clearly when it comes to accuracy, the staff at this location have a kink in their system that prevents mail from being placed in correct PO Boxes. It is alarming and I hope that I am not the only customer that is having this experience.

They seem to never be able to deliver a package to my pappaws house