Firestone Complete Auto Care

I went in today to get my tire fixed. I ended up needing to get two of them replaced. As soon as I walked in I was greeted and treated so kindly. They went out of their way to make sure I was okay in an overwhelming situation. The service was wonderful and they were able to get me in and out and on my way. Thanks for making strangers like family. It's not often you see this type of service. I will definitely be back and recommend you guys to friends and family.

Andre at the front counter was so gracious and helpful. I walked in @4:30 on a Saturday with a slow leak. Once I identified which tire had the leak (which Andre told me how to do), he said I could wait and the technicians would get to it when they could. Well, in less than an hour, they identified the problem, applied my road hazard warranty, and installed a new tire. Great service, friendly and helpful staff. Thank you so much!

I always use this location for my oil changes and they are quick and straight to the point. They also covered my car in plastic to not ruin my seat covers. Definitely will be back for my next oil change.

Appointment was available in a short time period. My vehicle was ready earlier than expected. Price is competitive with other tire and auto service centers.

We were treated with respect and were in and out for our oil change. We got in in a few days notice. Overall was just a positive experience.

I was able to find an appointment on the same day. Friendly staff. They saved the nail they removed from the tire, so I could keep it as a souvenir 😂 Fair price👍

Very good experience. The cost of the work and labor was the same or less than it would be at any other shop. But on top of the repair, they ran through a checklist of items to ensure they were in proper order. To include tire wear (annotated on the checklist as wear in MM) and also tested the battery, providing battery output/condition information.

The time it took was reasonable, and their opening times are hugely convenient.

I'd say this service is above and beyond what most shops are going to provide, and with all the work they did, I felt the cost was quite reasonable.

Thank you!

5/19/23 & 02/15/2024
Mackenzie, Andre, and Dan made my day with their great customer service skills and expertise. Thank you 😁👍

Very friendly and was very good in getting u in and out. Was on vacation and needed something done and the service was great ..

I went in on Sunday 2 May 2021, with out an appointment and needed to get one of my door locks fixed asap. Staff was awesome, Dan assured me that they would look at my car as soon as they got the chance and have an answer for me before the closed. I dropped my car off at 10:30am and by 2:30pm they had it fixed and ready to go.

We got a cheaper vehicle, so it needed some work done on it in order for it to be safe to drive. Firestone took care of us. They told us everything that was wrong with it, and we had them fix it all. Apparently our taillight wasn’t on the work order like it was supposed to be, and my husband let them know when he picked it up. They fixed his taillight quickly for free so that he could take it home. Really great service. Now our vehicle is safe for us and our kids.

Great service. Very professional and knowledgeable. I highly recommend using this Firestone if you’re local. John has been my technician multiple times at this location and I recommend asking for his assistance anytime you’re here. Good help is hard to find but I’ve found it here.

I am a soldier stationed at JBLM and chose to go to this Firestone location due to convience. I took my vehicle there for new brake pads and rotors. I dropped my vehicle off to have it worked on but later found out Firestone received the wrong parts for my car and that it would need to stay over night which would have left me stranded. I was initially disappointed in the service I received but the excellent customer service I received assistant store manager Jay made up for it. Jay went above and beyond to accommodate me and quickly resolved the matter by making a mechanic put my old parts on with new brake pads so that I can get home, up graded the parts to better ones and gave me a healthy discount. Because of the great customer service I received from Jay, I will continue to do business with them.

Awesome service. Took care of changing my tire at no charge. I change my own tire but it was the middle of heavy rain storm and I was not prepared to be soaked to the bone doing it myself.

courteous staff, did not try and upsell me on anything i didn't need. timely service and great rates. i would definitely recommend them to friends

Brought my truck in two days before Christmas with no appointment and they were able to knock out an oil change, alignment, coolant check, fuel system clean, tire rotation, and a full inspection in less than a day, while minimally staffed. Firestone is worth it just for the lifetime alignment, everything else is just icing on the cake!

Super professional, these guys are on the ball. I was skeptical walking in, was satisfied walking out

They are under new management and did a great job replacing my front left bearing and seal. They also had the best price and everyone was very nice!

After visiting 2 other Firestone stores, this is the first that correctly diagnosed and repaired the problem. Car rides completely different now. Thanks Donovan and crew!

Friendly staff went in for a quick alignment had me in and out can't complain