American Eagle

The customer service was great! I even went around holiday time and they were so attentive. I was trying on a pair of jeans and asked for another pair like it. The lady came back with four similar pairs for me to choose from. I was so pleased especially for it being an outlet store. Can’t beat the price. I’ll be back, thanks for all the help!

Was great experience. Thanks for Joann for helping me to find what I was looking for. She tried so hard to find my size. She just mad my day. The pants just meat for me. Keep your beautiful smile I’m sure you are going far just for that. Great customer services. Returning soon for more.

American Eagle at Citadel Outlets is the best. The clothings are all amazing!

American Eagle en Citadel Outlets es el mejor. ¡Las ropas son increíbles!

Probably the best customer service I’ve ever experienced in my life. Literally every associate was so polite and helpful. I couldn’t believe it! I wish every store experience was as awesome as my visit here was. They were so patient and genuinely excited to help. THANK YOU! You’re doing amazing!

This place has the best music in the entire outlet and has the best staff, especially the ones working in the fitting room area. They are firing on all cylinders compared to the staff at the other stores in the outlet. Super helpful and friendly. They are the ideal for any customer service experience!!

Went yesterday around 11 or 12 and the girl in a light brownish playboy sweater with curly hair attended me and asked about my day really sweet girl super kickass and relaxed whatever your name is sorry I didn’t get it but keep doing what your doing

thanks to jesus
good emplye
he helped me a lot in choosing my jeans

Black Friday !!!!

- On our way to shop for the best deals of the year, we decided to go too citadel outlets too get some quick shopping done. Citadel was very filled with lines everywhere and a large amount of people. Our hopes were low as our desire of women swimsuits was being devastated. Different malls and nobody had any. AEO & Aerie were our last hope as were forming line we politely asked a store associate if they had any swimsuits, she proceeded to go check and brought back some recasting news saying they might not have some. As we still waited in line, a store manager came upon us saying they might have some swimsuits in the back. This manager name was MARIA ELENA. Also know as Mel. She allowed us too go inside Aerie without making line as lines were separate from AEO. She proceeded too explain briefly too look online for the swimsuits we desired and she would lovely check in the boxes in the back if they had any. This store manager was polite from the start to the end. Her customer service skills were incredible and she was the definition of a great employee and definitely a person too look up too. She went to the back after we proceed to show her our desires. As we waited and looked around. 20 minutes later she came out with everything we expected and more. She gave us different options and explained everything Amazingly. Never in my life have I ever had an experience where the store manager took time out of what she/he is doing especially on Black Friday just too make our days better. She definitely deserves too be brought up too management for her great efforts and dedication of her job. I want too thank MARIA ELENA for everything and for putting a smile into my girlfriends face. Thank you AEO for the great experience.

After looking for 15 minutes with no luck I decided to ask Ruby for help. She stopped what she was doing and immediately began to help me. After she had no luck with stock checks on the radio she went back there herself and brought me not 1 but 3 pairs of jeans to pick from! It's usually very difficult to find someone who will give you their full undivided attention in retail especially around this time of year with holiday shopping in full effect. But not here all the staff was friendly but Ruby definetly went above and beyond to give excellent customer service. I wish all stores were like this. I will becoming here to shop in the future.

Just shopped at the Aerie section and had truly incredible help from both Natalie and Leesha. Natalie went above and beyond to make sure I was getting the garments I needed and wanted, and my boyfriend and I were simply wow-ed by her excellent customer service. Leesha was very kind and helpful at the cash register, too! Thank you, ladies!

Great store , lots of options ! Friendly staff . Giselle was super amazing at checkout ! Definitely recommend checking out this location!

Customer service is phenomenal here! Kudos to Chris I am beyond happy with the service provided and the styles here are always up to date with what's "in"

Super,as for recently are open back at 3/4 of full capacity, the great stuff couldn't wait any longer, on top of it,the clearance makes it even more exciting

My sis work there her name is Ashley

Very nice and friendly workers. Reasonable price merchandise. I like going to this store aerie, Citadel Outlets. 100 Citadel Drive Suite 701.

Wonderful store. Service is awesome

The prices are affordable , the employees are very professional .

Great selection of clothing, always great prices

I like the clothes and good deal's

It was very nice to shop.