The UPS Store

I only use UPS and this is my number one store I choose to work with over the last 15 years. The staff is super friendly, helpful in so many ways for instance I had someone who tried to scam me and they had the documentation in their computer and made it so easy for me to prove to the scammer that they better stop scamming.
They are not only nice, efficient, kind, helpful and lovely. I trust them and have an excellent working relationship with them Desiree is the manager and is super special and I also love the owners family. They do the right thing every time.
They train their staff like I have never seen before.
I consider them my extended family I can always trust.

UPS is my preferred shipper, specifically the Lebanon Rd location in Frisco, TX. The staff is super friendly and attentive and the location is perfect.

recently experienced great service. The staff were not only friendly but also exceptionally patient with me. Their commitment to customer satisfaction stood out, making my overall experience highly positive.

Great customer service! My mom visited with my little sister and found a kids’ corner which gave her time to print out docs for me! Lol!! Shout out to the helpful Rep!

OMG I am so grateful to Elias who helped me carry my heavy package from my car to the store. He basically carried the whole thing by himself and I was soo nervous to ask for help but he didn't hesitate before saying yes. Such kind gestures can really make someone's life a bit easier so thank you so much Elias for helping me out today!!!

The manager helped me track down a misplaced package. She made a call to track it and get it where it needed to be. Incredible customer service and follow through!

I’ve been a customer at this store for close to 10 years and I cannot say enough great things about the team that works here. The service is outstanding. Desiree and Ben are consistently amazing…they go above and beyond. But truly all the team members here are pleasant and helpful. I’ve used their printing, packing, shipping and fax services and find their level of professionalism in every area to be exemplary. Very happy to have this store so close to home.

My local UpS store at 5729 Lebanon Rd in Frisco, Tx is so terrific! The staff is knowledgeable and friendly.

On 8/18 walked in the store for an Amazon return. Both young men working went above and beyond to help me. I was very pleased with their willingness to help.

Always friendly and efficient. Just try to avoid lunch hour and after work as it's their busiest

Will always go to this location if able to. The employees here really go above and beyond to help you out. I had a bunch of packages to ship out, they propped the door open and one helped me unload them without and request, I had no problem doing it myself but was very grateful for the help. Never been more pleasantly surprised when shipping out a load of items.

Ben is the BEST notary. He completed an entire estate plan for us and made sure everything was taken care of with no mistakes. He took his time and was kind and patient. The entire team at ups is so pleasant and sweet. Everyone needs to show kindness back to them!

Love this UPS location! Desiree is so personable and helpful. Yes, UPS costs more than the post office, but the convenience factor is totally worth it! I'm happy to save hours of my life by not standing in line at the post office. I've been coming here over 5 years without any issues.

I went to this UPS store rather than the one closest to my house (the reviews on that one were dismal) and I'm so glad I did! I ended up being helped by the manager, Desiree, who was incredibly helpful and kind. The store was running smoothly and all of the customers (there were quite a lot coming in and out) seemed pleased and relaxed.

Most lovely group of people in there. Went in to get a form notarized and the customer service was second to none. Desiree and her colleagues are great chat, didn’t know a trip to UPS could be such a pleasant experience.

So sweet and helpful! I had never returned an item and was unsure of how to proceed through UPS. The staff was quick to help us out with our package, and we were out very quick. Friendly and prompt staff

This is the best UPS store in Frisco! We needed a notary & Desiree was efficient & professional. We were out within minutes & she thanked my husband for his service. Thank you for your kindness!

I have been going to this store for 10 years it seems and it has been my BEST Experience in the whole chain. The manager and team are ALWAYS ready to help. Now that I am moving... I will miss the smiles and happy atmosphere of people that really take the simple to complex task of getting something from here to there to heart. We will miss you.... Greg

Desiree is the utmost professional. Her attitude and desire to please her customers is what will get me to renew my P.O. Box. Thanks Desiree. -Robert H.

I came in to drop off an Amazon return with an open box and a printed return ticket. Within 15 seconds, they taped the box up, reminded me to put the return barcode inside the box, affixed my return label and gave me a receipt. They took control and gave me crazy-fast service with a smile. Perfect!