The UPS Store

Nice employees. Always helpful. Met the owner! What a great guy! We were there getting measurements and doing a Metterport 3D virtual tour/floor plan.

I always have a great experience at this UPS location, and today was no different. The staff is always so helpful and kind. Today, Rachel assisted me with my return and made the whole process super easy. I was doing a happy return, which I hadn’t used before so I came in with my boxes all packaged up. With Happy return the location packs everything for you which I did not know, and Rachel was so patient and nice, even though she had to unpack and re pack all of my returns. I’ve definitely been places where the staff seem so annoyed with any customer mistakes, but I didn’t get that feeling at all which is always a plus. Thank you Rachel!!

Grace was exceptional and provided excellent customer service. She was helpful and engaged with a smile from the moment she provided service. As an out of town visitor I was appreciative of her kindness and very high professionalism. I will always remember and do any business at this store when I’m in Panama City again.

Here are two unsolicited lessons for Panama City locals:
1: The UPS Store on 23rd St: The employees here are fantastic—an absolute breath of fresh air.

2: Xfinity: Money-hungry and horribly managed.

To truly appreciate how fantastic Cathy and her team at the UPS Store are, you need to understand the drama and stress we put them through right before closing.

First off, I need to be immature for a second. I would rather burn my dominant hand to a crisp than work with Xfinity again. Xfinity is like that stupid LEGO you step on because your child left it on the floor. If Xfinity were a movie, it would be Sharknado 3. Xfinity is that moment when you sit down for a Zoom meeting, but your laptop updates for an hour without permission. If Xfinity was a car, it would be the Pontiac Sunfire. I’d rather listen to Cotton Eye Joe on repeat for 3 days than spend an hour with Xfinity Management. Xfinity is as useless as wisdom teeth and just as expensive.

Now enough of the theatrics, here’s what happened. We canceled a bulk account and were told we needed to return equipment for roughly 200 homes. Bulk accounts are managed differently so we communicated with the Bulk Department and an area manager, who both told us we could return the equipment to either the Xfinity Store or by UPS. I asked for the best way to get an actual return receipt and was told the store was the best option. Given my terrible experiences with Xfinity over the years, I was prepared for complications.
Instead of taking all 200 homes’ worth of equipment to the Xfinity Store, we showed up two hours before closing with 25 homes’ worth. This was about 77 pieces of equipment. We bagged each home’s equipment separately and logged it on a spreadsheet. The store employees were shocked and initially told us we couldn’t return the equipment there and would have to take it to UPS. After showing them the emails that instructed us to return it to their store from their company, they started accepting the equipment. We unbagged each unit, made sure it was scanned, and threw it in a box. We got through about 20 bags (maybe 60 pieces of equipment) when the manager came out and said they could no longer accept the equipment because it would drop the store’s numbers.

So, we took our box and went straight to UPS. We arrived about 30 minutes before closing with an extremely unorganized box of equipment and a very stressed attitude. When I say very stressed, I mean that we were one wrong blink away from angry crying on each others shoulders in public. Cathy and her coworker didn’t make us feel bad and were super understanding about the overwhelming mess. They could only process six devices at a time and patiently waited while we reorganized them by home so we could easily track everything. They also dealt with us randomly checking the total number of devices every few minutes to ensure we didn’t miss anything. Cathy had a homecoming game to attend for her kid but waited after closing to make sure we felt comfortable with the return. Super thankful for the team at the UPS store on 23rd.

Rachel restored my faith in humanity! She was so friendly, funny and engaging. She helped me through a difficult order and was so sweet.
I haven’t experienced such great customer service in a long time. Rachel, you rock!

I have always used this UPS for all my shipping needs or questions. It’s fast even when there’s a line, everyone is very helpful and efficient. I have never left a review before but today Rachel helped both me and my sister with a few shipping issues (we run a business) and she was nothing short of fast, friendly, and all around great customer service. I had to leave a review! Thanks for always being a great UPS location and thank you Rachel for making our morning easy breezy!

We were in a ruck. And Mrs. Rachel helped us tremendously. Definitely count this my number one store. Soooo nice and helpful. Thanks to Haley as well for the help. EVERYONE was so helpful and nice!

Bree was outstanding. She was very friendly, informative and helped me get my packages sent to the correct place. Really appreciate the service. Keeps me coming back to the UPS store on 23rd Street

Rachel has helped us twice and has gone above and beyond to give great service and assistance with a gleaming smile. Best experience yet at The UPS Store!!

We have used both UPS Store locations of this local business owner. They have helped our small business with rack card design and other print and signage needs, along with advice. Will continue to use them! Thanks again!

Hello Grace was very helpful and friendly. She was a breath of fresh air and very knowledgeable in helping with our packaging and shipping needs.

On April 1, 2024, I was returning an item in a large heavy box to the 23rd St. store. I was struggling to get it out of my SUV when Amanda came out of the store and took it inside for me. By the time I had parked and come inside, she had processed the return and had my paperwork ready. All this was done with a big smile and a warm manner. I am a 70 year old woman with arthritis. Her help and the kindness and professionalism she showed towards me was touching and I can’t say enough about how grateful I am to her. Kudos, Miss Amanda!

Hi. I was in ur store yesterdY and received Ed Over the top service e from Haley! She acco.plished the impossible I found I needed and had little to go on
With a sweet sweet spirit and friendliness
She is ONE OF A KIND

I will return here because of her!!
Thanku

Folks……as you probably already know…….. returning a package to Amazon can be a nightmare dealing with shipping options. Upon my printer not wanting to work to create a return label….. I hoped UPS in Panama City could help me. Kassy not only greeted me upon entering the store, she immediately inquired of my needs. The store manager, Jeff…… was helpful assisting Kassy with my transaction. And believe it or not….. the entire staff was “happy” and fun to visit. We all know UPS can be tolerable at times but this store sets a high standard of customer service. I drove a half hour farther from a closer UPS to me because the staff really haven’t grasp the concept of customer service/gratification: return business. UPS headquarters needs to look at this store to “train” other stores.

Always friendly, helpful and generous with how-to’s. The last time I was there India was able to fix my shipping dilemma and open my mind to a new way to do things. Thank you India and UPS 🌞🌻

I cannot say enough great things about the UPS Store on 23rd street #0521. Every single time I am In there (at least twice a week) EVERY SINGLE PERSON IS SO NICE & PROFESSIONAL. Always eager to help & assist me in anyway possible. Haley the manager knows how to hire a crew!

I don’t remember their names but the blonde and red headed girls that work here are so so helpful and sweet!! Very fast and efficient! 10/10 service😊

Haley & Bry were amazing and package some very fragile items for me that were shipped and made it in perfect condition! They were very professional, efficient and friendly exuding the utmost customer service!! Thank you very much to Haley and Bry!!!

This is the most clean organized store I ever been doing all UPS BRANCHES, have been in NY for 15 and in PC, FL for 5 months and with full confidence if I can give them 10 stars I will, the 2 ladies working there greet you with a smile and the store smells so clean. Salut for these ladies

The UPS store service is commendable for its exceptional customer support and efficiency. The staff at the UPS store are known for their professionalism and rapid service, ensuring that customer needs are met promptly. Whether it's shipping packages, handling returns, or providing guidance on logistics, the UPS team demonstrates a commitment to swift and courteous service, making each visit to the store a smooth and hassle-free experience.