Ferguson Plumbing Supply

I had a bath faucet over 15 years old that leaked bad badly. Went to Ferguson and James Wells went above and beyond in helping me. They did not have the parts I needed but he said he would find it for me. I left the store and two days later he called and located it for me. He gave me the contact information and I placed the order. It came in and fit perfectly. . There was no charge for all the effort Mr Wells did and seemed as happy to help if I ever needed anything else. I’m a customer for life now.

Quick trip in for copper supplies. They didn't have everything I was looking for, but they did provide me with delivery dates and even offered to order the parts for me. It's definitely a positive experience and will return.

I went to Ferguson to see about a new cartridge for my shower/tub. I was greeted by J.V. and he couldn't have been more helpful and knowledgeable about my problem and quickly resolved the issue. He has so much personality and kindness, that it was such a pleasure to do business here. J.V. is an invaluable employee and I know that I will frequent this store because of him. Thanks again J.V. and I hope you receive the accolades that you deserve! Take care!

I was advised to try Ferguson Plumbing after not being able to get a white kitchen sink ring for the garbage disposal that had broken. Different employees at Lowe’s had sent me 3 different places. When I entered Ferguson’s the two employees acknowledged me but were waiting on customers. One employee said he honestly didn’t think he had what I was looking for since they were no longer produced. The 2nd employee said, if you can let me finish up with this customer I think I do have what you need. He went to his stock room and brought me the white ring! Since they no longer make it he didn’t charge me! He had placed items in a box in case someone needed it! I have misplaced his card with his name but he was a nice looking African American. He is such a good advocate for Ferguson’s and hopefully is paid well! I won’t forget this place because of him!

Jeff Vinson is professional, knowledgeable, and kind. I arrived with very little knowledge of what I needed to purchase to repair my faucet. Jeff patiently helped identify the parts and pieces I needed and even provided the phone number of the manufacturer to get the discontinued part. He also helped me find pieces to repair another faucet instead of me having to buy a whole new faucet. He went above and beyond to make my experience great. I went back two months later as I had difficulty getting in touch with one of the manufacturers and he took the time to call the company with me at the moment! 5 stars to Ferguson’s and to Jeff Vinson!

I knew this was going to be a good experience when we arrived and secured a front row parking spot. (one of my top priorities when reviewing an establishment) Employees were friendly and extremely knowledgeable. They determined the best product for our needs and provided it promptly. Plenty of seating is offered at the checkout counter so you don’t end up wasting any precious energy standing to pay. (my second priority when determining a review score)

10/10 would recommend

Needed special drain traps for our business and could not find them anywhere at major hardware stores. Ferguson was able to have them for me the next day! Everyone in this business is so friendly and courteous! Highly recommend them!

I needed a Delta bronze finish tub spout and had some difficulty finding what I needed. I visited the Ferguson center and the staff were very knowledgeable, helpful, and friendly helping me solve my "spout dilemma." Thank you for being so helpful. Great customer service.

I can not recommend this plumbing supply store enough! I have been in here w few times and received outstanding service every time. They really take their time to make sure you have the part you need and seem genuinely happy to help. If you need plumbing parts, hit three guys up!!

JV is the best guy Ferguson employees. I think the world of the Franklin store they have unsurpassable customer service. They are my #1 for all my job material needs, thank you Ferguson.

I had been working with several different associates to secure the trim parts necessary to connect a Mountain Products stopper with an MTI free standing tub. No luck until I stopped at their Franklin location and met with Chris Lassiter. He defined the problem and had everything addressed and ordered for overnight delivery in roughly 15 minutes.

We have been using Ferguson for well over 20 years. They are good people. If there’s a mistake, they make it right.

This place has all the answers. Jeff Vinson went above and beyond to help me with my water heater. I appreciate a place that is knowledgeable and friendly. If i could give them more stars I would!

Great service!!!! So far every Fergusons I've been to gives excellent service, then I'm in one just about every day they're open

Great place with great people. Super helpful. Just wished they still had oatey plumbers putty and blue monster tape.

I had some hiccups in a plumbing project, the manager Chris was professional and understanding.

Great people with outstanding service. Very helpful for all your hvac or plumbing contractor needs.

Wonderful professionals providing expert advice. Nobody does it better!!

Best customer service hands down!!!

Very helpful staff