Optimum

The only reason I giving it five star is because of Sharon. Always friendly and always willing to go the extra mile to make sure you have a great customer service. And also she waited on 15 customers while the other two employees only had one customer the whole time. But Optimum is very, very, very expensive and quality of service on cable is terrible. So it gets 1 star. Only reason why for 5 stars because of Sharon. She needs to be recognized!!

Had to exchange a box. The lady working was great. In and out.

Joe came out, diagnosed our issue, and resolved it immediately. Couldn’t have asked for a better experience. He was super friendly, knowledgeable, and outgoing. Thankful we had such an awesome employee help us!!

I had to get 2 new remotes because they suddenly stopped working. I spoke to 2 representatives who tried but failed to program the remotes. I finally spoke to Tammy who was great. She was patient and more than willing to help me. I was at my wits end and she calmy walked me through everything. She was extremely kind, curious and helpful and very knowledgeable.

I was having technical issue with my tv a young man by the name of Mike figured it out
It was thrond bt duo he reset the tv for us and were all set very nice young man shook hands and thanked him great customer care and service today 11:45 am 8/14/23

On October 7th my cell phone was giving me issues. My husband and I ended up running to Optimum so I can just get a new phone. Long story short my old phone had a glitch from the new update. When transferring stuff from my old phone to my new one the glitch came with it. I am very grateful to the team because they all went above and beyond trying to figure out how to fix the issue, including staying an hour past closing. They did end up finding one other person with this same issue and were able to fix my phone. They were all so nice and patient.

I’ll be honest. Sometimes when dealing with large corporations involving my household and bills, things can go awry. I decided to take a trip to the Optimum retail store in my town, Greenwood Lake, to discuss my bill (I couldn’t get a hold of customer service by phone). Upon my entering, the store was very clean, neat, bright and inviting. Always a plus for me. I was greeted by a young man named Anthony. He was extremely helpful, patient, knowledgable and thorough when explaining what I needed to know about my bill. To see a young man with such poise who takes pride in his job is very refreshing. Ive worked in customer service/retail for the past 10 years so I do notice good and bad customer service. I will definitely be returning for any questions or issues I may have. Thank you for the great experience Anthony!

When you think a trip to the cable store for broken equipment it always starts with dread. Not so at this location. The emoyee that assisted me was prompt and courteous. She quickly and politely explained what was wrong, how it happened, and how to avoid it in the future. She changed the equipment put without hesitation and had me in and out in under 20 minutes. Wonderful experience.

Just went to return a box and a modem, would only let me in if I had a mask which wasn't a problem. There was no line and the return went smooth no complaints

Greenwood lake office was fast and efficient.
Thanks!

In and out. Never crowded. Staff is attentive.

The staff was very helpful. I got my business taken care quickly, with kindness and courtesy. It could not have been a nicer experience.

Great service from your employees. Friendly and efficient

Everything time I need to visit this store, the Staff is always polite and very helpful.

Amazing customer service

No lines. No wait. Courteous. My first impression, the place was so quiet & clean, I thought I was in the wrong place.

Nice staff. Understanding when handing in boxes. Didn't pressure too much to continue service

Not a fan of Optimum in this area but had surprisingly great service at this location which was awesome.

Friendly fast service.

Great Service, I was greeted by two very friendly and helpful employees.