Elder's Ace Hardware-Ooltewah

This store is a lifesaver for when you don’t want to go to giant stores and you want amazing service. Very seldom do they not have what I’m looking for and the staff are always amazingly helpful and friendly.

We need more businesses that are ran like the Elders Ace stores!

While searching online for a Cordless Rechargeable Fan by DeWALT. I just so happen to look into the Elder's Ace Hardware in Ooltewah, TN. So, I called the store and a Customer Friendly voice answered the Phone in a manner worthy of this review for going over and beyond for Customer retention at the Lee Highway location. Laura took the time and went onto the merchandising floor and retrieved just what I was looking for in the DeWALT brand along with battery/charger pack. Laura also showed me GREAT $$$ saving for the cost of the purchase by me being a Elder's Ace Hardware Rewards member. "KUDOS" to the Excellent Customer Service provided, as wells as, Management Team for the training provided to the Team members at Elder's Ace Hardware ...... particularly Laura.

Thanks

This store has a great selection, and the employees are very knowledgeable and friendly.

Employees went out of their way to be helpful. everybody was pleasant and kind. Best of all everybody was knowledgeable of the products. I told them I was brand new to gardening and wanted to do some container flowers but didn't have a big budget. They didn't try to get me to buy more than I needed. I walked out feeling very qualified to go home and plant my new plants in my window box on my front porch🌺🦋

Great hardware store. Good staff who are helpful. Not the largest store, so they may not have exactly what you need depending on your project. However, I enjoyed coming here to shopping at large chain stores.

Great selection. Helpful employees.

My go-to hardware store. Far better than blue or orange stores, with more knowledgeable and friendly staff.

Had an exceptional interaction with Ixmani at the Ooltewah Ace Hardware. Imani volunteered to help me find some unusual parts that I needed and he readily found them saving me a lot of time. Highly recommend Ace Hardware over the big box store competition.

A great place for all hardware and lawn care needs. Some prices are higher than the big-box stores but it's all about convenience and helpful employees. Their rewards program is an added bonus.

Max is the best. I have come into your store several times needing help for specialty items and Max has always gone above and beyond in helping me solve my problems.
The difference between LARGE hardware stores and you guys is service and convenience. Price is usually slightly more but good service is worth it. And I get good service from your team.

The Elder’s Ace Hardware in Ooltewah is a great local hardware store. It is well-staffed and I always have multiple people ask if they can help me when I shop there. They have an above-average selection and it is conveniently located. I like to shop here when I need a couple of items quickly or if I’m not in the mood to undergo the hassle of shopping at a big box store like Lowe’s or Home Depot. Elder’s provides a convenient, friendly experience for shoppers

I am tired of big box looking n no service. This ACE was staffed and well stocked. in n out not sure re. price relativity but of no matter. No frustration and walking in isles for miles confused....

Staff is helpful and friendly. Found what I needed.

I came in looking for a product to remove mildew from a bathroom ceiling. I needed something that wouldn't trigger my asthma. (no bleach)
The store was extremely busy. The associate who helped me took the initiative to look up the products online to find the best fit instead of selling a random product and moving on to the next customer.
Not only did it work fabulously, but it didn't trigger my asthma at all.
EXCELLENT CUSTOMER SERVICE!

Very clean, well stocked shelves, no floor clutter.
Extremely helpful and knowledgeable staff. I really like the headsets that the staff uses to communicate with each other...Great Idea! It sure beats non-stop talking over a loud speaker. Very pleasant experience...I was able to get what I needed quickly and at a reasonable price. I highly recommend Elder's Ace Hardware in Ooltewah, TN.

Outstanding customer service! I wasted time at Lowe's and Home Depot trying to get some glass cut. No dice! I went to Ace and it was taken care of quickly, and at a fair price. I like going somewhere where the employees feel vested in taking care of my needs, and they didn't disappoint. Kudos!

Both Dalton Ace Hardware never have wheelbarrows, Elder's Ace had plenty. I'm thankful for that.

Friendly people. Most of the employees know their stuff and have good ideas and tips. Usually a little crowded and busy but I've never had to wait in a long line. Service with a smile and we all need a little more of that in our day to day. They offer the standard hardware services like cutting glass or making keys.

Pulled in randomly to grab a hard hat as I had forgot mine and as I walked into the store I was immediately greeted and ask if I need assistance. The first employee told me exactly where the hard hats were at the other end of the building and before I could get there 3 other employees asked if I needed help. They were all very nice and knowledgeable and this is the kind of service you don’t get at the big box stores.

They are the very best people!! They have rescued me so many times sharing their knowledge. I was having such a hard problem with a door lock wouldn't give. Vic personally came to my rescue and helped us. If I could give them a hundred stars I would. Much thanks, to them