Walgreens

I made a mistake on my order. I was a little irritated with myself when I called. Zach helped me take care of my issues immediately with a friendly, professional attitude & store knowledge. Not only that, it took less than a minute.
Well done Zach.
I hope Walgreens appreciates & rewards all of their employees who work above standard expectations.
After all, its frontline employees that make or break a shopping experience.

It's convenient and close to home.

Great service, pharmacy team is great. Thank you

Friendly staff, clean, good pharmacy with drive-thru.

They acted weird about my rx because it was a controlled substance

Very confusing on what to do

Poor pharmacy service. I went there today at 12pm and he said my prescription still wasn’t ready, but he “would bump it up and it would be ready in 30 minutes.” I went back at 5pm and another person said it wasn’t ready but “she would bump it up and it would be ready in 30 minutes.” You can’t used canned service responses if you can’t complete the service requested.

Terrible pharmacy experience! Dr called in Rx on Monday. Went to pickup on Monday, told it would be there Tuesday because out of stock. Called Wednesday and after 6 minutes on hold was told it wouldn’t be ready until Thursday. I asked if another Walgreens
near me had it in stock and was told by pharmacy tech “I don’t know but you can call around and check if you want to” Really?!?
Unbelievably poor customer service! Made it clear to me that getting my medication is not a priority for Walgreens.

The pharmacy is extremely lazy and doesn't pick up the phone when you call and actually help. They don't answer phone calls at all. Sometimes they just quickly say hold or say nothing at all and just put you immediately back on hold. I was placed back on hold about 10 different times while waiting over 25 minutes. They refused to let me even say a word when they picked up and asked me to hold more. There automated system didn't work to check on a prescription so my only option was to speak with a pharmacist. These people are so lazy and very unprofessional. To the Pharmacist and pharmacy department you guys need to do better. Your hold times are absolutely ridiculous and constantly being placed on hold it just lazy. You either need to do something different or have a dedicated person answering the phone calls coming in.

Pharmacy SCAM going on. I have a 10 day prescription that they say my insurance will only cover 5 days, and I have to pay for the remaining 5 days ($50) out of pocket - or come back in 4 days with a "PA". I ask them what a PA is, and they say a Physician Authorization. I ask them "Isn't the prescription from the physician the authorization?". I tell them I will take the 5 days prescription and come back in 4 days for the remainder. They go to ring it up, and say I'm only allowed 1 days worth. After some debate, and them "finding coupons" they can use - they can fill the entire 10 days worth for $7... Which I agree to. It's the last $7 they'll ever see from my family. I've had the same prescription from other pharmacies, and never had any issue or co-pay amount due. We're using a different pharmacy from now on.

Was immediately put on hold when returning THEIR call. Employee kept taking me off hold and putting me right back on without saying anything. (Probably because it kept ringing back to them) Waited 15 min before representative finally came on the line.