The UPS Store

Amazing service! Walked in with a complex Amazon return and they took it without question and handled all the packing and labeling, all just 2 minutes before closing time! Will be my go-to Amazon return spot going forward

I would like to extend a special thank you to the staff member, Sergio Perez. He was incredibly helpful today! Sergio kindly assisted me with carrying my heavy packages and even went the extra mile by dropping them off for me. His exceptional helpfulness and willingness to go above and beyond truly impressed me. I highly recommend this store and commend the outstanding service provided by Sergio and the rest of the staff. Thank you for making my visit so positive! You guys are awesome!

Friendly, fast, efficient. My only disappointment was I wanted to have them reuse a box . The staff indicated it would be recycled. Not the same so I took it back. What’s the problem with reuse?

I delivered four heavy packages from the 2906 Central Evanston location on the 21st of Jan '22. Lucas did a wonderful job of taking care of my needs quickly, efficiently, and courteously. They arrived at their destination in Brooklyn NY, exactly as promised and I was happy but that wasn't enough to get me to write this review. Today, I called back because I needed info regarding that delivery. I got Lucas again. It was clearly a busy day. He had to put me on hold for a moment. He got back to me, took down my info and needs, and then returned to his other customers. Shortly there after I looked at my email and just as he had promised, once he had taken care of his line of customers he had an email in my inbox with everything I needed. Lucas is an asset to UPS. They are succeeding in this location thanks to their exceptional employees.

These guys are the BEST! I travel out of the way to go to this UPS. Excellent customer service.

I came in on 6/29/2021 with some gifts to send to friends overseas. I want to specifically thank Lucas for take the time to help me get the best price on an expensive package!

The best in Evanston. Always friendly and helpful. I use them for my business mail and have never had a problem.

Great friendly staff.. hours posted on GOOGLE WERE WRONG. They close at 6pm M-F. NOW CORRECTED

Nice staff, cozy and helpful. Definitely my choice for shipping

Very helpful, friendly and knowledgeable staff. I highly recommend this place for your business.

I do not recommend sending your packages through this location. Two weeks after sending a package to California, I got a call saying the package had been returned and waiting for me at the store. They said that they had attempted to deliver it and left a notice and sent emails. My nephew informed me that he hadn't received any notices from UPS. They also said that I (the sender) had also been emailed notices of the situation. That is completely false. They said I needed to pay another $52 in order for the package to be resent. When I complained to their manager, I got nowhere. He acted as though I was lying. I will never use this store again, and will probably use Fed Ex in the future.

Been here dozens of times and normally, I would rate this store with three or four stars. Today, however… they are supposed to open at 8:30 and it is now 8:35 and no one is here…

It’s Tuesday, July 16, 10:13 am; no one there and no answered phone. I was one of 4 people who came and left. This is very poor service. Hours on door are incorrect, also. Says they open at 8:30.