AT&T Store

Mollie at At&t served us well! She helped us through thru the process of finding the right phone & the best deal. She was patient, kind & knowledgeable. We will ask for her again.

Very good service came in was greeted rite away. Got my new phone and saved money doing it. The sales reps new what they where talking about. Talked to Ethan excellent sales rep highly recommend. New what he was talking about go me my phone and everything transfered asap and even let me know on some deals I didn't know about. Will definitely be going back in the future.

Courtney and her crew are professional,efficient,and personable.
My visit there was the best experience at an AT&T store that I've ever had.
Courtney Deserves a pay increase.

courtney was absolutely amazing!! super knowledgeable about technology and helped me set up my new phone and direct tv service! 10/10 recommend to go to this store for great customer service!

Bought a watch for the wife and had a great time. The sales ladies were nice and personable. No sales tactics

Mollee was exceptionally knowledgeable and answered any question I had about my new phone. She went above and beyond anything that I expected.

I upgraded my son's phone online but decided to complete the trade-in process of his old device at the AT&T store in Machesney Park.

I expected the process to be long and drawn-out, but nothing could be further from the truth. An associate named Bree (sorry if I have the spelling wrong) was helping another customer when we walked into the store at Noon, but after only a few minutes, she began to help us with our issue as she began transferring the other customer's data to their new phone. She did a great job explaining the process of the trade-in to us and what to expect. She patiently answered all of my questions (even the dumb ones).

Bree did a great job multi-tasking the finalization of our trade-in along with the other customer's upgrade (and kudos to that other customer for being patient as well). I don't think I could have done it in a retail setting like that without getting panicked or screwing something up. Even though there was an issue with the IMEI number not going through initially, Bree immediately knew the source of the problem, gave us the steps to solve it, and helped us while applying a screen protector to the other customer's new device! Again with the multi-tasking!

Long story (review) short, Bree is the BEST! I appreciate the help she gave us today...and the fact that she saved us another 30 minute trip to Machesney Park! She deserves a HUGE kudos from management...as well as AT&T corporate!

Excellent customer service, came in for an upgrade and was greeted instantly. They helped me with my upgrade and made my trip an in and out visit. The workers are very polite and very helpful with trying to explain plans/upgrades. 10/10 recommend this store if you’re in the area.

Sweetest girl ever helped me. Her name was Breonna. She was very patient and did everything she could to help me in any way. The store was clean and everyone was friendly. Will go back to this location again!

I had a very good experience. I dealt with Kristin and she was very friendly and knowledgeable; obviously knew her job inside and out. The entire experience went smoothly and painlessly and I wouldn't hesitate to go back if I needed to.

Breonna was so sweet & did everything possible to help us & went out of her way to go above & beyond. She was very respectful & kind the whole time & helped us find the best solution to our problem.

When i walked in, i felt very welcomed and staff was there instantly to assist me. Kristin helped me and my family find the right phones to fit our lifestyles and she was very knowledgeable. Amazing customer service!

Cody and his crew are awesome at this store. Went in to do an insurance claim to get a screen replaced and he knew what to do had me in and out of there in no time

Great customer service all the reps were beyond helpful!

Kristin was very patient and helpful. She explained each item of our equipment and was very tech savy. I would not hesitate to promote her above her peers.

Kristin and "Z" were very helpful and patient. Kristin new everything backwards and forwards. "z" knew most things, didn't hesitate to ask Kristin to be sure. AT&T is lucky to have them both. They could teach "customer service"

Phil and his staff were absolutely amazing. They were not pushy sales people they listened to the need and left it at that. Highly recommend!

I have stopped by a few times after switching to AT&T. Just wanted to say Katie is an asset to your company. She is very prompt,diligent and gives outstanding customer service!

My experience was excellent Kristin & Denard were professional helpful understanding & patient with someone of limited computer skills Two sales staff members you can be proud of

I had a very pleasant experience the store was clean the workers were polite I had a very short wait time so I am very satisfied